ElleSilkReviews of ellesilk.com

Where do I begin? My experience with this company started in August 2023 when I ordered the Silk Top and Shorts set size small for my DIL for her bridal shower. I ordered from Elle Silk instead of Lunya because they had a color that I preferred. There was nothing on the website that lead me to believe that this set would be shipped from China and not the United States. Once I got my order confirmation I was given cause for pause when I saw the shipping method was Worldwide -- Standard. When I got my actual shipping confirmation it said it was shipping from Pomona, California. I live in Northern California, so I thought it would arrive in a few days. I WAS WRONG! When it hadn't arrived after about a week. I contacted customer service and received this reply "Thank you for contacting ElleSilk.com. Unlike the individual shipping solution, we are using the business shipping solution. The shipping status will not be updated online until the parcel arrives in the US. The process from the origin country to the destination country will not update online. Standard shipping usually takes 7-12 business days. In the meantime, we contacted Fedex for the estimated delivery date and were advised that the parcel is expected to arrive later this week, thank you for your patience." It had been shipped from China, which would have been fine if it had fit. The bottoms fit fine, but the top looked more like a large than a small. When my DIL inquired about getting a smaller top she was told that she could keep the entire set and we could spend an additional $99 to order a custom made top that would fit. They don't sell separates. She and I decided against this and started the return process. That's when I found out that the return would be sent to China. It cost me $29 to ship it back and I had to go through the hassle of filling out a customs declaration...which was truly a hassle given the address. I mailed it USPS on October 11, 2023. It arrived in customs in China on October 24, 2023 and there it sat until January 12, 2024 when I realized that I hadn't received a refund yet. I emailed customer service again and requested my refund since the items had made it to China and it wasn't my fault that they had cleared customs. I was told they needed to get the items from customs before they would process my refund. No one ever told me that I needed to tell them when they arrived in customs in China or I would have paid closer attention to the tracking. On 1/28/24 I received notice that they had received my package and I was being refunded $126.45. I paid $159 and received free shipping. I was refunded $159 - $19.90 (for the original shipping to the US) - $12.65 for duty in China. I paid $28.85 to ship it back so my actual refund was $97.60. BTW, the original charge on my credit card statement showed up as Elle Silk -- England. I will NEVER ORDER FROM THIS COMPANY AGAIN!!! IT IS A RIP OFF!!!

Sent back silk socks for exchange as requested by the company.Emailed them 3 times and get no reply from them.So I have lost $126.Australia post tracking shows they have received the silk socks back.Beware of this company.No communication.

Leur livreur s'est permis d'entrer chez moi sans mon accord, pour déposer le colis sur le sol de mon salon, ce qui soulève des questions très préocupantes en matière de sécurité. Le colis est en outre gravement endommagé. J'émets également de sérieux à propos de leur " soie ", en effet, non seulement le colis est arrivé tout droit de chine, mais en plus de ça, le pantalon qui'ils m'ont vendu, n'est pas 100% soie, comme indiqué sur l'annonce de vente. Ellesilk refuse de me rembourser pour le pantalon endommagé. Des signalements aux aurotirés compétentes sont émises ce jour.

I paid an exorbitant amount of money for sheets that pilled in 2 months. I sent pictures to the company and they told me since it had not happened in 30 days they would not refund me the money. Tried to blame it on my care of the sheets. I am fastidious about the care of them. The have pilled where my child sleeps in the bed with me with pajamas on, and where my feet hit the bed. The quality of these sheets is subpar and I have paid entirely too much for a product that can't last 90 days without pilling. Nothing like trying to sleep on sheets that you paid over $800 for that have rough pills all over the sheets. And they suggested I just iron them down. So absurd and poor product and customer service.

Unfortunately, I find myself extremely unhappy with ElleSilk. I took a chance based on the positive reviews here on TrustPilot, which was a mistake. I am like other negative reviews written here for this company and question if the positive reviews are genuine. ElleSilk is masquerading as a UK company, but your items will be shipped directly from a company called Yang Denchung: Room 401, Block 1, Pingjiangshuanyue Building, Hequ, Gusu District, Suzhou, Jiangsu Province 215008, China. I purchased one pair of pajama pants, and their quality is terribly sewn, as the waistband in the back wasn't appropriately sewn and bulged out. The sizing is incorrect on their website, so don’t trust it. Possibly measure yourself first and send your exact measurements to them and let them give you the correct size to purchase so that they can't blame you. I bought a Medium based on their website's suggested sizes that will fit you 4/6, 8/10, 12/14, etc... and they were incredibly tight in the waist and hip. They were uncomfortably unwearable. I'm just 5’4,” and the inseam was so short on a size Medium that it cut up into me when I tried them on. I wear a size 4/6 in dress pants and 28/29 size jeans in Edwin, Mother, We the People, Rollas, For All Mankind, Citizens of Humanity, and Ragged Priest. A size Medium nowhere fit for utilizing the sizing information on ElleSilk’s site. Technically a size Small should’ve fit me. And my order from China arrived smelling musty, assuming their items weren't stored appropriately in their warehouse. I paid $29.64 to ship back to China to receive a refund, on top of the $158.00 I paid for just a pair of pajama pants. I attempted to return through Paypal to protect my return, but Paypal denied my claim as they concurred that the order was close enough in color to their website to be as described. Even though ElleSilk will receive my return, they will not refund it because they don't have ethics. On the ElleSilk website, they monitor their reviews and only post reviews that the company wants people to see. I question if their items are mulberry silk, as I have mulberry silk pillowcases and pajamas from Lunya. What I received from ElleSilk wasn’t anything like what I currently own. I recommend DH Gate for direct-from-China goods that you will receive from ElleSilk.

Unfortunately, my experience with this company has been an absolute disaster and I can confirm that the negative reviews are genuine, the positive ones I cannot be so sure as Helen at ElleSilk provides an incentive by offering discounts for reviews. I purchased two sets of silk pyjamas and spent over $550 and they started falling apart after being worn only twice with pilling and multiple runs through the fabric. I reached out to Helen at Ellesilk who repeatedly ignored my requests for help. I also wanted to return my second set of unused pyjamas as per the returns policy (due to the quality problems with the first set). Unsurprisingly, these requests were also ignored making it impossible to return. The company seems to be run by a woman called Helen who contracts somebody in China to label generic silk products with her branding. I have seen identical products on other websites with differing branding. Please be aware that if you have any problems, it will be very difficult if not impossible to have your issues resolved. Helen only provides an email address to be contacted on, meaning that if she decides to ignore you then you are out of options. She has also cleverly ensured that all returns must be authorised through the same email address, meaning that she can claim to offer returns on her website to encourage a purchase but then can ignore the requests therefore making the product impossible to return. While reading through the various reviews, please keep in mind that people have an incentive to write positive things, those of us who give negative feedback have nothing to gain by doing so except to warn others, please keep this in mind when making your decision.

DO NOT BUY! Terrible customer service terrible pillow cases (fell apart within 1 month) and. Terrible return policy!! I will never buy again! If I could leave a negative star I would. Do not buy from this company there are other companies that are much better. These people scam you and in USA dollars as well. Your return is less than what you paid for minus the return costs. Terrible company and customer service!!!

I had purchased these sheets and just noticed that after a few washes there have started to pile. I've never seen this happen before especially with silk. And i've been using 100 % silk bedding for over 20 years. Either the quality is really bad?? or I got a damaged product?? EDIT: reply: I purchased them a year ago as they were on promo, but only started using them recently as I wanted to enjoy the navy colour. My friend also liked the colour, so I was going to get them for her as a gift, until I noticed that they started piling. It’s why I cancelled the recent order. I was waiting for my previous purple silk sheets to wear out (from a different company), which I’ve had for over THREE years, but they haven’t. They are still in great shape and have no piling.