ElleseandcoReviews of elleseandco.com

I ordered a dimmable light from Ellese and Co and when it arrived it was NOT dimmable and was damaged due to really poor packaging and having traveled from china. The light was intended as a nightlight for our hall but without a dimmer it is very bright and not fit for purpose. Ellese and Co first offered 10% refund, then 20%, then 50% and then decided to suggest replacing it with another Non-dimmable light and ignoring the fact it wasn't dimmable. Every time I was extremely robust in requesting a refund as per their policy. A point to note that their website and policy makes a big point of 30day money back guarantee. Absolutely not! After 5 email exchanges it was clear they were not going to offer me a refund and so i had to pursue getting the money back through a charge back claim, still ongoing. This company miss-advertises their products and then sells an inferior product, then tried to buy you off with a small % refund. I would strongly advise that nobody use this website. I can't embed links so here is the name of the light purchased: adjustable-spiral-table-lamp-for-modern-interiors-dimmable-led-accent-lighting-for-living-room-bedroom-and-desk-use

AVOID AT ALL COSTS Instead of a full refund, I was offered 10% off a coat that doesn't fit.

BUYER BEWARE!!!!! Avoid at all cost!!!! If you have a dispute they will not give the full refund due to you!!! I Purchased a phone cover for a brand new iPhone. The cover would not go on the phone any which way. Ellesse first asked for photos and then a video. Then came back with either a 30% refund plus keep the cover (which is absolutely no use to me) or a store credit, but I don’t want anything else and why would I want to spend more with an absolutely terrible company. There website says 30 day money back guarantee which gave me confidence to order…… WHAT A HUGE MISTAKE!!!!!! This is another message from Ellesse, I am so cross!!! People PLEASE AVOID!!!!! Dear V Wood, We understand that you are requesting a full refund, and we respect your position. Before you proceed with an international return—which would require shipping the item back to our designated warehouse at your own expense, with an estimated return cost of €30–€50—we would like to extend one final resolution offer in good faith: 🔸 Final Offer 30% refund issued to your original payment method 70% store credit added to your account, with no expiration No return required

I ordered a blood glucose monitor on August 13th. It is now September 17th, and I don't have ANYTHING! I also read another customer's review, where Elleseandco sent a blood pressure monitor, to a person who ordered a blood glucose monitor. I will be contacting my financial institution, and let them know, exactly what you are doing. DO NOT WASTE YOUR MONEY, ordering from a company that is not TRUSTWORTHY!

Ordered a Glucometer on August 16, 2026 order 3 EL3927, IT ISNOW September 14th and never received the product, Total fraud.

As with another reviewer, the price jumped from 23 to 45 dollars on confirmation. I was then swamped with emails from Ellese and co plus several other companies. After a long wait the shoes I ordered arrived but, although they were marked as my size they were obviously not. So small I couldn't get my feet into them. Quality was poor and they had been casually folded and poorly wrapped in bubble wrap and a plastic bag. I am now trying to contact Ellese and co for a return. My advice, avoid Ellese and co.

I purchased clothing from this store believing it to be an actual store based in the eastern states. Its a scam, the items were straight from a Chinese warehouse. They came in a clear plastic bag, no tags etc. Item was not as described or in Australia sizing. All the reviews on the items must be fake as what they described was nothing like what I received. Item, actual garbage, money in the bin

I placed an order over 3 and a half weeks ago, realise the item was probably not suited to my needs so I immediately cancelled the order only to be told that they could not cancel as the order had been fulfilled. I receive the item 2 and a half weeks ago and to add insult to injury the wrong item was sent. I emailed customer services to inform them and request a return, I am still waiting for a response as it seems they are waiting on another department. I don't understand what the issue is, their website states returns allowed but I sent documented evidence I received the wrong item. Customer service is non existent and I feel I have been a victim of click bait.