ElleseandcoReviews of elleseandco.com

I ordered the Realistic Interactive Plush Golden Retriever Puppy ($68.99 + $6.99 shipping protection) from Ellese & Co's Australian store. What arrived looks nothing like the product photos on their website. The listing advertises a USB rechargeable battery, but the product requires AA batteries. It also claims handmade polymer clay detail, which is completely absent. The overall appearance and quality are noticeably different from what's shown in the listing photos. I contacted customer support requesting a full refund. Over five emails, I received responses from four different representatives, each offering increasingly creative combinations of partial refunds and store credit rather than addressing the core issue: the product doesn't match the description. They also quoted different return shipping costs in every email (€25–50, then €20–25, then €30–50) and wanted me to ship the item to a warehouse in China at my own expense. Their own published refund policy states that defective or incorrect products are returned at no cost to the customer, but their support team ignored this when I raised it. References to the Australian Consumer Law were also ignored. I wouldn't recommend purchasing from this company. The product is misrepresented and their customer service appears designed to wear you down into accepting a fraction of what you're owed.

I ordered a rain jacket from Elleseandco on 7th September 2026. As of 27th September, I am still waiting for my order — 20 days later. Evri has apparently had the parcel “in transit” for the past 7 days, with no meaningful progress or clear explanation. While delivery problems can occur, my contract is with the retailer, not the courier. It is the retailer’s responsibility to ensure that goods are delivered within the agreed timeframe and to deal appropriately with delivery failures. Simply telling me that the parcel is “on its way” is not an adequate resolution when the goods have still not been delivered. Under UK consumer law, consumers have rights where goods are not delivered within the agreed timeframe, including the right in certain circumstances to require the trader to deliver within an additional reasonable period and, where that is not done, to cancel the contract and obtain a refund. I should not have to repeatedly chase a retailer for an order I have already paid for, nor should I be expected to accept an indefinite wait because the retailer’s chosen courier has failed to deliver. Cheap prices are no substitute for basic customer service, clear communication and respect for consumer rights. The reassurances that my order is “on its way” have done little to resolve the situation. Based on this experience, I would not order from Elleseandco again. I would strongly recommend that customers consider their consumer rights when dealing with delayed or undelivered orders rather than simply accepting repeated assurances that the parcel is still “in transit”.

My wife ordered an expensive dress. It arrived, but was a cheap Chinese rip off. After numerous emails trying to sort a refund, finally agreed but had to pay freight to China. Conveniently, Chinese insist import duties are paid by receiver, so "Mr Wang" never pays, thus they never receive parcel back, and won't issue refund. By all means buy their cheap crap, but avoid their "designer" stuff

UPDATE - IT'S NOW 48 DAYS SINCE PLACING AN ORDER AND ELLESEANCO INFORM ME IT IS NOW "READY FOR DISPATCH" . . . a blatant lie. It is now 48 days since I placed an order for (cheap) shoes on Elleseandco.com. After more than a dozen emails to and fro they keep saying the goods are ready for dispatch or have been dispatched, and then they contradict themselves . . all utter lies. 48 days on, tracking websites show the package is still in China (if it even really exists - which seems improbable). Elleseandco are crooks , liars and scammers. I have opened a dispute with my credit card provider under the Consumer Credit Act 1974 (UK). The reply below from Elleseandco is a pure fob-off. Why? Because every email from them is the same deceit.

Dont waste your money. I purchased a rain coat. It arrived 5 weeks later and wasn't as advertised at all. Im still trying to return it and ive been told it will be at my expense and to return to China!! Customer service is shocking. They never answer for days and days. And just keep repeating the same thing. I sent a screenshot of the advertised product and what I recieved and they refuse to refund it.

I ordered an Iphone case, for 15 plus to be precise. I received iphone15 case which does not fit my phone. I contacted for a replacement but instead of sending the correct item, they offered me a 10% of the price credit and keep the wrong item or have 50% store credit. I deal with these in multiple emails which they were not willing to send the correct item or refund my money and I had to dispute for my credit from the bank.

Liked the design, ordering was easy and shipping free. Edit After my first purchase I was clearly offered $10 back to sign up and write the above review. I did so and was instead sent a store credit. I pointed this out and was sent a gaslighting response apologising for my misunderstanding and confusion, whilst informing me about the order process which I hadn't asked about, and completely ignoring my request to address the falsehood.

Awful, pyjamas came all frayed, buttons cheap, not size tag, pure rubbish