ElleseandcoReviews of elleseandco.com

Ordered a jacket - their website seemed pretty genuine, I didn't think there would be any issues and the product looked nice but wasn't necessarily cheap. However, I just thought I'd read up on them and quickly realised I may have made a mistake ordering. I then emailed them and confirmed that I need to cancel my order (within 30 minutes). Their cancellation policy states as long as you cancel within 2 hours, there will be no charge. They simply ignore this and continue to send progress emails about what stage the order is at, this is despite me emailing each time, and them emailing back asking why I want to cancel blah, blah, blah. This has been ongoing since 1/10/26. I now have the jacket, and they are trying to haggle with me to give me a partial refund to avoid them having to now pay the return costs. At the same time, making out like they are trying to do me a favour, to avoid ME paying the high return shipping costs. Absolutely disgusting behaviour. I have my credit card company pursuing them - we'll see what happens.

Do not buy anything from this site really slow with delivery dates but they don’t meet them and don’t have the basic manners to reply when you ask where the product you’ve paid for is

I purchased a 10TB hard drive from them. The item too along time to arrive when it did it did not work.It was delivered on the 2/10/26 I attached it to my cPC and it said no media inserted. I got in touch with them and they asked for pictures and videos which i sent. All they offered me was a 10% refund or a 50% discount. They wanted me to return the item at a cost of £20 - £50. This is not acceptaable as their own terms state " Defective products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.". So they have breached their own terms and conditions. The product is usless and at a price of £49.98 an expensive paper weight. I have bee emailing them now for weeks and still no resolution. Luckily i purchased it on a credit card so i should get my money back. Please do not deal this company they are a total rip off.

Total garbage company, bordering on fraud! Ordered touchless blood glucose meter for nearly $50. 6 weeks later I got a cheap finger-prick meter worth maybe $10. Their return policy expects me to ship this worthless device back to the at MY expense, which h is around $40. For THEIR mistake. Read other reviews the returned items were sent back as nobody at the address provided would receive the item. Scam. Fraud.

I am giving everybody a piece of advice. Just don’t buy anything from that shop. I have recently had a very bad experience with them. I bought a toy- Firstly, their products descriptions are very misleading. They are not as described, my came much smaller than presented in the website pictures. It doesn’t function as described and makes annoying loud sounds. The shop states that they have a 30-day Return policy, it is clearly written on their website. It a big fat lie though. They insist on getting partial money refund or some store credit. They tried to lie to me that if I wanted to return their product I must send it all The way back to China at my cost. They are not taking their customers seriously, instead they lure customers into fake pictures beautifully presented on social media and only show excellent reviews. This is certainly my biggest ever dodgy shop experience in my life.

Very bad business. The 10 TB hard drive they are selling is fake! Don't be fooled by this. I tried to return it. They would not take it back and they won't refund all of my money.

DO NOT BUY FROM THIS COMPANY Please read if you would like to save yourself some money. I ordered a women’s 2 piece Cashmere Lounge Ensemble that described the fabric as “Crafted from exquisite cashmere”. The site also offered Fast and free shipping across Australia and a 30-day money back guarantee. All these are lies. Firstly it took 3 weeks for the items to arrive. It was free. It was not fast. Secondly, the wrong item was shipped. It looked alike to the picture but was 90% polyester and not a thread of cashmere. Thirdly, they would not correct THEIR mistake and there was no money back guarantee. Instead the below is what they offered as a resolution for THEIR error. “Instead of going through the process of returning the item, we’d like to offer you two convenient options: ✳ Option 1: 10% Partial Refund You will receive 10% of your order amount back to your original payment method. You get to keep the item – no need to ship it back or wait for return processing. Or ✳ Option 2: 50% Store Credit Receive 50% of your original order value as store credit. Use it anytime on future purchases with us. These options are designed to save you time, effort, and shipping costs — while still acknowledging the issue and providing compensation. Please let us know which option works best for you. If you have questions, we’re here to help.” I received a product I did not want and an offer for me to keep the shit product I did not want and only receive 10% of my money back, or get a 50% store credit, loose 50% of my money and still have to deal with this company again and hope they would actually ship the correct product. A BIG NO F### YOU. In the end, I negotiated a 30% partial refund, which was apparently the best they could do to save me the shipping return cost. Quote from Ellese, “We’ve tried our best to offer fair and convenient resolutions”. Nothing about this resolution was fair or convenient for me. I lost 70% of my money and threw the item in the trash as I will not wear polyester. Please save your money and your sanity and do not by from this company.

The shoes I purchased online lasted no more than a month. Cheap rubbish, glue fell apart. I forwarded photos and they wanted to see a short video. Their policy is they do not give refunds but credit against another purchase which is illegal in Australia. Emails back and forth with the same patronizing replies but from another person or an A I response. They agreed in writing to exchange but it has not eventuated yet. The ACCC needs to take them to court and fine them for false advertising and faulty merchandise and their no refund policy. In short don't go and buy their cheap rubbish they have no credibility as a retailer. It took about 6 weeks to receive the initial purchase. my purchase date is approximate but close to that date.