I ordered some glasses that cost £62. When I received them they were very poor quality and completely useless for reading or distance. I tried to return via the 30 day refund policy. However I was told it would cost me €30-€50 in shipping to do this. Instead they told me to keep the glasses and sent me £14 as a refund. So it has cost me £48 for an item to throw in the rubbish bin - disgusting!
Response from ElleseandcoSep 14, 2026
Hi Brian,
Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been. Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down.
This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you.
Kind regards,
Sarah
Customer Care, Ellese & Co
CW
Carla W.
I ordered a glucose monitor
I ordered a glucose monitor; they sent me a pulse monitor. emails are going back in forth but still no tracking number for what I originally ordered since they said they couldn't refund me for their mistake!! ordered on 8/12/26. Never again!
Response from ElleseandcoSep 14, 2026
Hi Carla ,
Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been. Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down.
This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you.
Kind regards,
Sarah
Customer Care, Ellese & Co
LM
Lorraine M.
This company is a total SCAM
This company is a total SCAM. Avoid at all cost. They sent me a tracking link and said delivery couldn't be made and had been returned to sender. They said I needed to contact the courier myself. But all the info in the tracking link was in Chinese. The name and contact details of the tracking company are not even provided. I have requested a refund multiple times and they have not done it. And now I see from other reviews here that even if the product, a non-invasive glucometer, arrives it will not even be correct. Its just going to be a pulse device. Now they are saying they will refund me but have to take 25% to cover cost of the delivery that never happened. Total robbery
Response from ElleseandcoSep 6, 2026
Hi Lorraine,
Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been.
Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down.
This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you.
Kind regards,
Sarah
Customer Care, Ellese & Co
ES
Emerita San J.
I ordered the Non Invasive Glucometer…
I ordered the Non Invasive Glucometer Glucose monitor Portable and what I got is the Pulse Oximeter. This is misrepresentation of the product. I requested a refund.
E. S.J.
Response from ElleseandcoSep 3, 2026
Hi Emerita,
Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been.
Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down.
This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you.
Kind regards,
Sarah
Customer Care, Ellese & Co
PA
Parge
Avoid with extreme prejudice
Absolute Scammers, seeing unauthorized transactions after Elleseandco cancelled my order.
Ordered a custome for my child to delivered before book week. Order never came, emailed them multiple times, no response for two days. The replies were dodgy answers out of the Philippines (I can tell by the names used) for this Netherlands registered company.
Week later, they cancel the order with the excuse of "At my request" I NEVER wanted the order cancelled, more lies. Now I am seeing transactions on my credit card which I never made, only "new" merchant I used.
If it looks to good to be true it probably is and this one is just a huge SCAM.
Recently got an email from Elleseandco, their excuse was "the product has now been updated to the correct price" so in other words you can't trust the prices and Elleseandco won't honour the prices on site.
Still haven't got my refund and have had to block my card and contact my bank to chase the original purchase, which was listed $3 cheaper then the new listed price.
Note : the last two review below me, who gave this SCAMMERS 5 stars have been written by reviewers with 1 review and 2 reviews in total.
Listen to a genuine reviewer and I hope you don't get scammed!
If Elleseandco were genuine about resolving my dispute, they would have honoured the 'alleged' miss pricing of the article (a whole $3) and sent it anyway. They are NOT, its BS
This does not remove the fact that, my care had multiple transactions AFTER I sued it on Ellesandco. which they have not addressed and know full well this is part of the SCAM.
Read the reviews of people who have more than 3 reviews, we all say the same thing SCAMMERS and my child was left with no costume for Bookweek, still no refund (over 5 banking days) and multiple scam transactions on card, after used at ELlesandco.
Avoid with extreme prejudice
Response from ElleseandcoSep 3, 2026
Hi Parge,
Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been.
Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down.
This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you.
Kind regards,
Sarah
Customer Care, Ellese & Co
KI
kingrowla
Received imiation product, no return option offered
The company first does ship international, so it does take 2 -3 weeks to receive any item. Second the item I did received was a cheap acrylic and not the glass they promised. What the scam is - rather than refund me or exchange the item, they only gave me two options: receive a 10% refund, or buy anything else on their site for a 50% discount? Currently out about $100 so just be advised. You will get an item, but it may be cheap imitation and they will string you along.
Response from ElleseandcoSep 3, 2026
Hi Kingrowla,
Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been.
Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down.
This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you.
Kind regards,
Sarah
Customer Care, Ellese & Co
JT
John T.
This is my second review on TrustPilot…
This is my second review on TrustPilot about ELLESE&CO.
Further to my previous message, I have attempted to communicate with this company several times by email only to be totally ignored. I have read an identical review recently and the lady who wrote it had the exact same experience as myself. The Glucometer's that we ordered were NOT anything related to measuring glucose, they are infact BLOOD OXIMETERS. Ellese&Co are making false and misleading claims and supplying goods by misrepresentation. This despicable practice is actually illegal in the UK, alas ELLESE&CO are not. Once again I reiterate,Caveat Emptor, BUYERS BEWARE.
Response from ElleseandcoSep 3, 2026
Hi John,
Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been.
Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down.
This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you.
Kind regards,
Sarah
Customer Care, Ellese & Co
SE
Steve E.
purchased a non-invasive glucometer…
I purchased a non-invasive glucometer glucose monitor, a portable fingertip digital display.
$42.45 and Shipping ProtectionShipping Protection
$7.06 subtotal · 2 items = $49.51.
The so-called speedy shipping was eighteen
days,, when it finally was supposed to arrive. I received a notice that it had been delivered. However, it was not to be seen at my front door. So I looked at the picture that was provided, and sure enough, it shows The shipper's hand holding the package next to my unit number. And supposedly it was left there at 1:06. The problem is that I was there at 1:06. And it wasn't. And in fact, I've had that day a couple of orders come in From Amazon at 1:30, and then again at 1:45, when I got out there to pick them up, the glucose monitor wasn't there. My location is very difficult to get at if you're a porch pirate. One, the way the unit is situated, there are hedges between each unit that make visibility difficult unless you actually park directly in front of it and walk down to find something.
So I can only assume that the shipper put it back in his truck and had a good laugh. If I had known that it was a Chinese shipper, I would never have ordered it.
The few occasions when I have used a product with Chinese shipping have always been a disaster. Why should that surprise me? They steal every trade secret they can. . So now I'm basically out $50 unless they refund it to me, and they are very hard to get a hold of. Don't buy any products from them.
Response from ElleseandcoSep 3, 2026
Hi Steve,
Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been.
Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down.
This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you.
Kind regards,
Sarah
Customer Care, Ellese & Co