Elle CharlestonReviews of elle-charleston.com

I wasn't looking for anything specific when I started browsing, but I ended up ordering a knit top, a dress and some basic tees. What I liked most was that the pieces were easy to mix with clothes I already own rather than feeling like things I would only wear once. The tees are soft, the knit top looks nice with jeans, and the dress is comfortable enough for a full day out. The order arrived together and the sizes were consistent between the pieces.

DO NOT ORDER FROM THIS COMPANY! The merchandise looks nothing like the quality on their pictures! Wish I read these before I ordered! I ordered 2 dresses. The only way I can describe the material was like a thin shower curtain. They were wrap dresses with no buttons or ties on the inside wrap so it was basically like putting on a bathrobe. I contacted them about a return. They gave me the address (China). After over a month, the tracking says it’s still in customs?! I’ll never see a dime back! Spent over $150 and then another $40 for return shipping - so now out almost $200!

Quick service and shipping!

I was ordering online and a sales rep texted me and provided help in what would best suit my upcoming trip. It's nearly impossible to find customer service like that anymore and it is much appreciated.

I did not like the shoes and wanted to return them. They charge a 15% restocking and do not pay for return shipping. They gave me a shipping address in China which would have cost a fortune. Not a good company

Great website to navigate. I like the personalized customer service texting.

Great communication. I like the prompt confirmation on order and updates on shipping progress.

I bought the jacket mainly for evenings when I don't want anything too heavy. Nice clean fit and the zip doesn't feel flimsy.