ElixamdReviews of elixamd.com

Update: The previous positive review needs to be seriously updated: Eli Lilly sent out an announcement that indicated concerns regarding the compounding of Tirzepatide with B12. NIH also issued a warning. Called Elixa MD. Wanted the medication WITHOUT the b12. Had an appt yesterday with a provider, who understood the issue and prescribed Zepbound (brand, without b12). Got the follow up notes, which indicated that Zepbound was NOT prescribed and instead the compounded Tirzepatide with B12 was prescribed. Called again. Was told I needed to make appt with another provider. Customer service was useless. This morning I was called by a provider who looked at the notes and said she couldn't prescribe the Zepbound as it was not in ElixaMd's formulary, and there was no option to prescribe the Tirzepatide without the B12. Called the prescribing pharmacy, Beaker Pharmacy in Tx, they explained that they dispense, but do not compound the medication - it comes with B12. They suggested I call Open Loop which sends the medication to Beaker to dispense. They escalated the issue and I am expecting a call back from them today. FYI: In calling Elixa MD, I discovered that it is impossible to speak to a supervisor/manager. It is likely that the customer service people are not in the US, and are simply a call center with no contact directly with ElixaMD, and for whom English is clearly NOT their first language. With all the GLP -1 Telehealth options, it's easy to get lost and frustrated - prices are all over, sites are less than clear, and I've already had to negotiate a complete refund with another company that sent sugar pills. ElixaMD HAD been close to perfect. I had called them after reading an Eli Lilly letter that expressed concerns over the possible interactions between compounded Tirzepatide and Vitamin B12 to ask that my RX NOT include the B12. They were quick to assure me, the rx was cancelled immediately and a new rx without the B12 was sent. IT WAS NOT. THE PRESCRIPTION I RECEIVED HAD B12, I

This is the worst company out there for this. Listen to what others are saying, they make everything extremely difficult. I placed an order almost 2 weeks ago and they still haven’t even shipped my order yet. I was asking for the same dose I was on from another provider and they sent an email asking me for proof of my previous prescription. I replied and sent the pictures then the next day I received an email asking me to send over proof of my previous prescription, in the same email thread that I had already responded to. This happened for about 4 days. I finally got ahold of customer service and they said I needed to meet with the provider. I met with the provider on a zoom call and she told me she was dropping me to their second highest dose and sending the prescription. The next morning I go a message saying that I needed to schedule an appointment with the provider because my previous appointment was canceled. I don’t understand how I can have an appointment and then they can say it was canceled. So of course back to the stupid call in and wait 4 hours till someone calls you back, if they ever call you back. I told them that I wanted my medication or a refund. He told me they could process my refund because it was past the 72 hour mark after I ordered my medication. Of course it is past the 72 hours, everything this company does takes forever. They will take your money and not send you medicine. They are an absolute joke!!!

I wish i could give 0 stars Dont buy this They will drive you crazy with emails and calls They guarantee stuff is a lie i was approved then doc said no And now when im calling they dont answer or say 8 hour wait They will keep your money dont fall for this its a scam

I made a purchase for GLP-1’s through ElixaMD on 7/27/26. In 24-48 hours, the provider was to review and approve the prescription or reach out to me for more information if needed. I waited until day 3 after not hearing anything and sent an email. I received a response that said I had to call to schedule an appointment with the provider. I called and the estimated wait time was 8 hours and 27 minutes. I hung up and sent an email saying that I wanted to cancel my purchase and receive a full refund (within 72 hours of my purchase on 7/30/26). I received no response. I called again the next day and the wait time was almost 4 hours. I hung up and sent another email (on 7/31/26). I finally got someone on the phone this morning (8/1/26) and he said he looked in my account and my membership had already been canceled. I then got an email this afternoon saying that I am only getting a partial refund because I did not cancel until 8/1/26, THIS IS FALSE. I sent the email to cancel on 7/30/26 after the call wait time was over 8 hours. DO NOT BUY ANYTHING FROM THIS COMPANY!! The bad reviews are true!! They’re trying to keep $145 out of my $435 purchase due to THEIR OWN LACK OF COMMUNICATION AND CUSTOMER SERVICE! I sent them screenshots of my emails with the date attached. I have also filed a BBB complaint.

The most difficult company I have dealt with. I’ve been on 15 mg tirzepatide for 6 months thru other sites. They refuse to order same dose and want me to start dosing at lowest dose which is a heath issue. Don’t start with them. You’ll be sorry

You guys are FRAUDS,SCAMS, CROOKS!!!! ALL OF YOUR PHONE LINES ARE MYSTERIOUSLY BUSY!!!!??? You guys suck!!! Have very bad customer service help!!!! NEVER BUY FROM THIS COMPANY!!!!!!

Hardest site to get Glp1 from. I tried to sign up today. They took my money, now they just say the prescription is in review. Nothing! I switched to this company from Altrx. Looks like I went from bad to worse. The 2.5 dose I got at Altrx, did nothing. No side effects, nothing. I'm only asking for the 5mg dose but they don't respond. Calling? Forget it. Hours on hold. Im just so sad and disappointed. They sure took my money fast. There is no way for me to find out what's going on. It still says prescription is in review. They never called me back either. Well, they finally contacted me to say I must get lab work done get a letter from my doctor saying it's okay for me to take the meds, after I've already been on them for a month, and to do a video appointment with them. They continued to say if I dont jump through these hoops they won't send the medication AND THEY WILL NOT REFUND MY MONEY! Of course my doctor will not recommend this company because she knows nothing about them. I have a letter from her explaining this. If I could, I would post it here. So, I'm out $148 with nothing but stress. Stay away! Notice how all their responses to negetive reviews are basically the same? Today is August 3rd and there is no indication they will return my money. I just keep getting emails asking me why I want to leave. Ive told them 5 times. I have also sent them the letter from my doctor, saying she will not support them at least 5 times. You might as well take your $148 and set it on fire. DO NOT trust these people! Still acting like they dont know what's going on and refusing my refund. Going to the BBB today After disputing the charge on my credit card, they finally refunded my money

Probably the worst customer service I have ever encountered. Before I received ANYTHING, I started geting e-mails about personalized coaching. I e-mailed back that I had not even started yet. The next day, I got an e-mail telling me to call a particular phone number - it was for Embody. I tried calling the phone number on their ad - 4-6 hour hold time. How can you possibly guide people on something as serious as their health if you cannot answer the phones. They could not explain how I got the Embody phone number (I sent copies of the e-mail) and I finally got a refund. It was a process and days of constant e-mailing before I got any results. This is YOUR HEALTH people - buyer beware.