ElixamdReviews of elixamd.com

I was charged, regardless of whether I filled out the months information sheet or not. I could never get that straightened out. As a travel nurse, I had to change addresses, but the website wouldn’t let me. When I called for assistance, the person on the other, Ann could hardly speak English and although I repeated my address multiple times, it still was not correct. I also felt like the strength was way off from what I had taken before although it was supposed to be close I would stay away from this one.

Great product. Frustrating communication. And apparently, writing this review was the magic trick. 😂 I want to be fair: when I actually receive my medication, I am happy with the product and it works well for me. My frustration has been with the communication when there are delays. I recently went two weeks without my injection and couldn’t get a clear answer about why my medication was delayed or when I could expect it. When it comes to medication, I don’t think it’s unreasonable to want a straightforward explanation and timely updates. And then… funny enough, while I was literally typing this review, I received a notification that my product had shipped. 😂 Coincidence? I’m sure it is! But the timing definitely made me laugh. I don’t like leaving negative reviews, and I always try to give a company the benefit of the doubt. I genuinely like the product and would like to continue using ElixaMD. I just hope they can improve communication when delays happen. The product gets a thumbs up from me. 👍🏻 The communication could def

Horrible Communication. Company seems to take forever to respond and then gives you the same answer re-worded. They were supposed to increase my dosage, I have it in writing in my "After Care Summary" (what they write up after a Dr. Visit online) yet 4 emails trying to correct my dosage and all I get is that I need to pay to correct MY dosage that they did wrong. even more frustrating is the feeble attempt to be so caring at the end of each of their emails. DO NOT TRUST, DO NOT USE, NOT RECOMMENDED!

They charged me for medication and never sent it and then refused to even acknowledge that I was asking for a refund. Scammers.

Messed up my first order,now my second one as of today. I wouldn't recommend this provider! They're obviously sloppy or don't care. Quick to take your money but no hurry to resolve and prevent problems from reoccurring. Horrible

One of the things I love about ElixaMD is that your lab work is included in the price. Great communication and they listen.

Update: So, you can answer a 1-star review but cannot give an appropriate answer to any of the 20 emails I have already sent??? My next payment is 2 weeks away, I still have not received a shipping confirmation or medication, and I am STILL getting the runaround. PICK UP A PHONE and call the pharmacy to find out why there is a delay. That is absolute laziness to say there is a delay and that you are monitoring it yet provide no further customer service. I understand delays. I do NOT understand being unable to get through to customer service. I do NOT understand that you do not have an answer as to why/how long. I do NOT understand prescribers LYING about how dosages work. 17 mg/ml is not the same as 10 mg/0.5 ml, that is correct. To get the same dosage, you change the amount/volume (not the mg). If you give 0.5 ml, you are giving 8.5 mg (not an equivalent dose to 10 mg which would be 0.588 ml~59 units). In fact, your compounded dosing is not as concentrated (strong) as the name brand 10 mg/0.5 ml at all. Your company is NOT prescribing decreased dosages due to compounded being stronger (math is math) so at least be HONEST as to why you are doing this (i.e., we use custom dosing because x, y, z.). This is not that hard. I am upset about the poor customer service and the lies. Fix this, and you would be golden. Poor communication. Customer service is non-existent. Your medication will be delayed and they cannot tell you why it is delayed or when the issue will be resolved. If you call the customer service line, you will wait. If someone does answer, they are impossible to understand. The nurse practitioner also tells you that you get a lower dose of the medication than what you were on the last several months because it is stronger. No 10 mg of Tirzepatide does not equal 8.5 mg of Tirzepatide. The concentration will be different so you will need a different amount of solution. I'm a nurse myself who does dosage calculations all day every day. This is why paying for name brand can make sense.

Worst customer service ever. It has taken days for my order ....... AND I'M STILL WAITING FOR IT. WTH?? WOW so many other companies out there that get you the meds within one or two days!! AND THERE IS NO WHERE TO PUT THE LOG IN CODE???