Jean N.
Not Happy
Ordered 2 sets of bucket ears for my John Deere50d Mini ex , after searching online for 3/4 inch thickness. Listing came up. When I recieved the product they were 5/8. told carol that I needed 3/4 She offered 10.00 off.I said I need 3/4 that's why I chose them. She came back and said its only .012 off and offered me 30.00 off. I reiterated I needed 3/4 as what was on their site and included a screen shot where it stated 3/4 (they have since changed it to 5/8) I asked for a REM she said she will get to it later. Later did not come in 2 days so I contested it with Paypal. That same day I get my Rems. Not very impressed with the" its only .012 difference." Will not be doing business again. Even gave a 10.00 tip! I will be taking pictures of the ears before I return them cause something tells me they will find a way to make me eat it. Aug 22 I have the tracking info from fedex. You are a liar Carol. I did not use the ears.I returned them in the same boxes you sent them to me. One of the boxes i NEVER opened. As figured you are a scammer. Its rusted cause its metal. Are you sure you know what your doing??? Take a scratch pad and some WD-40 and clean it instead of lying your butt off. Then sell it to someone else as 3/4 . this is my FINAL communication. I did not receive ANY photos from you. They are not scrapped. You are a scam.I indicated when i returned these that you were likely to blame anyone but yourself. I would not and will NEVER recommend anyone do business with your company. Have a good life.
Response from ELITEWILL INC.Aug 14, 2022
I'm sorry, we made a mistake in the product data before. After your feedback, I also adjusted the information in the product link. For the refund I proposed, I think that if you feel acceptable to the error, you don't need to return it to solve the problem, if you do not accept the error, I can provide a return label for you to return it. What I'm confused about is that I sent you an email on August 12th with the return label in the attachment, because you bought 2 sets, so I sent you 2 return labels, so you didn't receive it? , but I did send. >>August 16 Latest processing result: I gave you a return label and I have refunded you all payment including tip before I received the return. >>>August 22：In order to give you a satisfactory result, we give you the return label and refund directly, although I have not received the return, but after 6 days I received 2 sets of products that have been used and have rusted, I am very sad. >>>August 23：But the return I received is indeed scrapped and cannot be resold. After you received the product, you only reported the product size, not that the product was rusted. If you reported that the product was already rusted when you received the product , there is no need to return the product at all, I will give you a direct refund, instead of receiving a pile of scrap iron after providing a return label, and being insulted by you for reporting problems. You've seen the photos I sent you, no one wants to buy them, and no one even wants them for free, so I can only scrap them. The dispute now is pointless because you have received all your refunds and all losses are my responsibility. I don't want to communicate with people who like to curse anymore.