Looking for professional makeup at an affordable price? e.l.f. Cosmetics is just the place for you. Shop for as little as $1 for all the beauty products you could ever need!
e.l.f. Cosmetics (elfcosmetics.com) has 307 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Lindsey J K.
Awful customer service! Parcel was over a week late in being delivered, company advised me to just keep waiting before they could class it as lost in transit. Not even an apology that it was taking so long! After I emailed them, miraculously my parcel turned up a few days later. Not all e.l.f fault but they did choose to use that particular delivery company. Won’t be ordering from them again
Tynke
Made an order, bur never received the products. Contacten them by email, and they said that because there was technical glitch in their system with Klarna, they didnt receive my order. And that I should fix it with Klarna or my bank. I did not order with Klarna. My bank is not in the position to get the money bank after 1 month. After this I am being ignored by elf cosmetics. They are a total scam.
JB
You’ve made it literally impossible for me to buy from you. The basket won’t go through checkout until I remove unavailable items. However there is no indication which of the 9 items is unavailable. I’m not going to waste my time checking each item, having read people’s reviews here I don’t think some of the products are worth the hassle. It’s a shame because I liked the moisturiser and SPF. By the way, if you made your contact details available I would have come to you directly.
Elly
It's no wonder that the reviews are so bad. Brought a mascara from this company for the first time, wand is dry as a bone, no product in there atall. Sent complaint, including photos 5 days ago, still no response. Very poor service. Won't buy again.
Cathy W.
Really slow. Ordered on 31st Jan and its taken 4 days for them to even ship. No email to say they had received my order. Hopefully to the products are good, but I won't be ordering directly again.
Heather L.
Burnt my daughters face, her skin peeled off. Please read the ingredients when you purchase face cream this contains alcohol. It should have a warning sign!
Binks M.
I am a vegan and consistently used elf cosmetics over the years. I went online today and discovered they no longer include reviews with their products . I wonder if someone else bought the company considering how terrible the reviews are here.
Shannen
This company has the worst customer service I've ever experienced. I haven't received response from the company at all, I didn't even get speaking with anyone. There is no contact number for the company, fill out the contact Us section no response, Facebook profile also no response. I purchased on the 3rd of January. Have not received my products. Shipping said that it was with courier, then its scheduled for delivery then misdirected multiple times until there was no longer any updates for 7 days. I contacted Whistl who are the company who sorts the package and he said it's with a courier who they don't use, he was even confused himself he said that he doesn't know where it is. I honestly don't have a clue where my package is! I just want my money back at this stage. Boycott this company, I would never deal with them again!
