Kat
Customer service is appalling
Customer service is appalling. Have contacted them about 5 times for different matters and each time requires you to chase up your original inquiry at least once to respond when they quote 1 working day. When they do reply it’s obvious they haven’t read your question properly, are dismissive and quite rude to be honest - even when the fault lies with them. Had this happen when asking for my points to be added on every single time (a chore in itself as it’s supposed to be automatic). Recently I asked whether a lipstick is supposed to smell like rancid oil or whether this was a quality problem. But ignored as usual. Given this pattern, but the fact that the products themselves are really good quality for the value, I will try to purchase from other retailers instead of directly with them.