e.l.f. CosmeticsReviews of elfcosmetics.com

This is a FRAUD company!! Be aware! I made an order from Austria 2 weeks ago. Not only they charged my card TWO TIMES for some unknown reason, but also, the delivery never came!! The tracking shows that it was delivered yesterday, but I didn't receive ANYTHING. On the official website pf the courier, my tracking number shows nothing. In my ELF account on the official website, there's no order history all of a sudden hahahah! I wrote them several times about double charging of my card - at first they answered that I should allow up to 48 hours after the order was shipped to get a return. How many hours do you think passed since 30th of May? (today is 13th of June) - NO REFUND! No delivery! No answers from the support any more. COMPLETE FRAUD! Avoid this company!!!!

I haven't seen my cousin for 20 days... Her name is Jojoba Notanelf. She has been using Rare Beauty for all her life, but then one day ELF came to her house and asked her if she would like to become a professional model for them, as she was the "PERFECT candidate." The last time I saw her was when I visited Matas yesterday, as they still use her face. I sent them an email, asking if they had any idea where she was, but they just sent me a PR Package... with her bones... :( NOT funny. 😤😤😤😤 DISCLAIMER!!! THIS IS FOR SCHOOL PROJECT PURPOSES ONLY!!!!!!! NOT REAL!!!

Trashed it.

I recently purchased ELF’s Lip Gloss Lacquer (20) in various colors for an all women’s brunch. The lip gloss lacquers are heavy, sticky and uncomfortable on the lips. Also they contain peanut oil; those with peanut allergies be careful. All of the lip glosses are company sealed so return of unused items should not be a problem. Well, it is a problem, ELF will not accept returns; mine you they are all sealed by the company. I do not recommend the ELF lip gloss lacquer because of its strong sticky and heavy finish on the lips. It does not have a light finish like a lip gloss lacquer.

Sent me products from 1 - 3 years old by batch code. Customer service replied it doesn’t matter when they were made, I should go by the symbol on the box. Lip balm smells rancid, no customer service whatsoever. The fact that they’re shipping old stock probably means they’re not doing too well. Best to avoid them.

I regret ordering from ELF. I placed an order on 20.11.2024. I checked on the site after a few days, order didn't show up. I contacted them, no reply. On 29.11.2024 I finally received an email that my order had shipped. Minus a couple of itens, so they took off the free gift as well. I'm still waiting for delivery but these items were needed for a wedding and I had to shop in Sephora the day before. Terrible site, no customer support , unbelievably late shipping.... And I'm still waiting for goods and will return everything as I have no use for any of it when/if it finally arrives.. but already dreading returns process. Shockingly bad!

My some of the items didn’t arrive , tried contacting customer services but they completely ignore you and will never purchase anything from them . Package was never sealed properly also . Bad service

Wish I'd read reviews before ordering. I've had the same issue as others about items not being delivered, am waiting for a response from customer service. what I did get was one out of six items in an open package that clearly was never even attempted to seal properly. it seems people sorting orders out need firing and from other reviews the customer service team too. I have tried the item I did get and it's really good so in future I shall be going into a store like superdrug to buy elf products and will never use the site again.