e.l.f. CosmeticsReviews of elfcosmetics.com

I first got elf primer and it smelled like oil or gas. I used it one time and then never used it again. I decided to give it another try and I got the hydrating serum and the overnight moisturizing cream. Both of these products smell bad! I’m so disappointed and I should’ve learned after the first product not to purchase more!

I had an email offering free shipping. Brilliant as I was in need of a few bits. I spent around £20, paid by PayPal and waited.... Over a week later I realised I'd had nothing in the post. Looking through my email I also realised I'd had no acknowledgement of my order either, so I contacted E.L.F to ask what was going on. With no apology whatsoever I was told the order hadn't gone through and they would refund. No 'sorry', no 'our mistake', no 'what did you order we'll sort it out'. Nothing I asked if they would honour the free shipping and they couldn't even be bothered to reply to that email. I asked the same question via Twitter and despite replying to gushing praise my question was repeatedly ignored. So there we have it, I will never buy an E.L.F product again and if you need any level of customer service I recommend you don't either.

Awful customer service! Ordered nearly £30 worth of items which I never received so emailed them to ask why, they told me that the order hadn’t been processed correctly so I needed to do it again which I did but still have not received anything. they have taken the money both times! Have emailed them at least 5 times to ask for my money back but they just ignore it! Nearly £60 out of pocket with nothing to show for it! And by the looks of it no chance of getting my money back. DO NOT BUY FROM THIS COMPANY!!!!

Disgusting customer service. They sent my items to an incorrect address and are now refusing to refund me. They've claimed they've only sent my items to address I gave, I didn't give an address they pulled details from the billing address and put a completely different town to where I actually live. They're saying once they receive the items back they will refund me, I've told them a million times no one who's got £30 of makeup for free is going to give it back. Thanks Elf, didn't really want any makeup or money anyway.

Twice this company has sent me e-mails telling me I would receive 50% off my order and free shipping if I ordered more than £30 worth of products, but when it came to making a payment, on both occasions I would still have been charged full price had I gone ahead with the order, so I cancelled the order. Really disappointing. Sent an e-mail to customer services on the first occasion but did not receive a reply.