e.l.f. CosmeticsReviews of elfcosmetics.com

Right. I don't do reviews ever. But this has really really frustrated me. I understand that all companies are struggling right now. But this has been such a poor experience. I placed my first AND ONLY order on 6th April 2020. The order total came to £37.50. Perfect. The money came out of my account. I received a confirmation email but it was hidden in my inbox? I had to search for it. Once I did, I went through to their website in order to check that my order was being processed. I was greeted with an UH OH message saying that my order could not be found. I emailed, very politely, to figure out what was going on. I got a quick response and they apologised for my inconvenience and processed my order again on the 10th April. They warned that there would be a shipping delay (not a problem). This was in that email "Please note, because of the time it is taking for your order to ship, the pending authorization on your credit card may drop off and the funds may return to your account. When your order is shipped you will be charged." Again, no problem. However, this never happened. My package didn't get shipped until the 20th. And then, I got charged again. No money was given back to me for the first payment so I'm left with £37.50 missing from my account. I emailed today, 28th April, asking about a refund. To which I was told that I have not been charged twice and it's just been a bit of confusion. Regardless of whether I was charged twice, this should have been communicated earlier in the thread of emails over the past MONTH. This entire process has been a f**king ball ache and I won't be ordering from them ever again. The products are good for value and do their jobs. That's the only positive I can take from this.

I don't usually go out of my way to make reviews, especially bad ones. I am shocked that I'm having to write one about this particular company as it's been a favourite of mine. I haven't bought online before but this time I chose to, even though knowing that there would be a delay considering the circumstances. A week came around and it was still in the 'In process' stage, i thought i'd give it a couple more days then I'd contact them. I then got a notification from my bank that I was refunded the amount that I paid, I am greatful that i was refunded but also annoyed that I didn't even get told, they just canceled my order. Will go elsewhere, just think people should know about this before purchasing from here.

Places my order over a week ago which took forever picking the right tones and reading reviews to get the best one to match my skin type which is a ball ache. I got a confirmation email straight away but the payment stayed as pending. Checked today no payment showing entered my tracking number and get an uh oh message. I haven’t got the patience to do this all again. So will just stick to my normal brand. No communication from the company which is poor!

Ordered over a week ago. Still saying in process but checked online banking it was pending yesterday but today no trace of elf so now don't no if I will get my order or not. 😞 Confused to say the least.

It’s been 9 days since I placed my order and still waiting for it to be dispatched! I’ve never had this problem before with any other company, it’s actually a bit shocking! This was the first time that I order from them and it will certainly be the last

UPDATE AFTER 1st REVIEW: Only after I sent an email enquiring about my order did I receive a response with a parcel tracking number (while is yet to show any information from Royal Mail). As a customer, I feel as if the company was in no rush to ship my order and was only prompted to do so once I emailed to voice my concerns. All in all, I am very disappointed with the service from this company and already have a tainted view of them before getting to try the products I ordered. There is simply no excuse for having to wait 9 days before a business send your order out, especially when there is no correspondence explaining why nor apologising. Personally, I feel that large companies should bear the additional cost and use a reputable courier company at a reasonable rate for their customers instead of offering free delivery over a certain amount (£25 on this occasion) and leaving customers waiting and in turn, angry. I have stopped using other companies for this very reason and will not be using E. L. F. again. I genuinely thought it was a scam website due to fact I had no contact from them until I initiated it.

item still not delivered, almost three weeks. No order number as the website crashed. Funds have been taken from my account. Can someone please contact me as I believe this is a fraudulent website

Last week I bought 2 boxes of under eye patches for puffy eyes from ELFCOSMETICS.COM I used a set they kept falling off. I used a second set same thing. I thought maybe I just got a bad batch. I also bought 2 under eye rollers for puffy dark circles one for me and one for hubby. Mine won’t roll. I called customer service and explained. Terri told me this: WE DO NOT GIVE REFUNDS NOR EXCHANGES FOR PRODUCTS” I said “Excuse me, what?” She said (and repeated the same thing) OK bye! I don’t know why I didn’t ask for a manager??? I guess I was just to upset by the response I received. No wonder they are so inexpensive! This is why. I have one ELF product I bought in store. A brush. So thanks so much for your help!! Never* ever*ever *ever* heard of a company that doesn’t help you with an exchange or refund. EVER. Is this a new thing now a days? I don’t know and I don’t care. ELF COSMETICS CaN Go fLy A kITe 🪁