Looking for professional makeup at an affordable price? e.l.f. Cosmetics is just the place for you. Shop for as little as $1 for all the beauty products you could ever need!
e.l.f. Cosmetics (elfcosmetics.com) has 307 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Aude B.
I order from them a month ago. I immediately got an order confirmation but didn’t receive any update after that. After a month of waiting I contacted customer service. They were very kind and answered within two days. They offered to resend the product or a refund. I asked to resend the products and they arrived 3 days later. The products are amazing tho!
Kim M.
Slow delivery amazing products
Destiny S.
I just got mascara from store, opened it and was really clumpy. This is the second time. Love everything that I usually get but going to have to find another brand for mascara.
Maryam
Most products are really good, but God does their shipping policy suck! I made an order on the 13th of November, was given the estimate that it would be delivered on Monday the 25th (12 days later), then it was pushed to a Tuesday, and now it's saying Friday the 29, a whole 16 days after I made the order, and I'm not even sure if it's gonna come by then because the date keeps getting pushed back. This isn't my first experience with their bad shipping, but last time it wasn't this bad either. I don't even live somewhere remote; I live in southern Canada, and, for context, I made another order on PerfumeDeals that exact same day as ELF, and it shipped on the 20th. Edit: now the delivery date has been pushed back again to Monday December 2nd.
Phoebe H.
Lipstick, contour, concealer and eye shadow on a friends recommendation (my makeup bag got stolen!). The eye shadow while a nice colour has a lot of fall and if wearing it all day at the end of the day has clumped. The concealer is really thick which would be great for someone who is conscious of there skin, but going for a more natural look under your eyes the concealer cracks and makes you look cakey. To use it you would need to have night cream as a base. The contour is okay. It is the only product I am actually going to use until I finish it. The Lipstick duo set, great colours but when it arrived the stick was stuck to the lid. Once I got it off and into the original tube, it was completely unusable. I email the E.L.F customer support team about this and they have followed up and offered me a replacement.
Es
Prices are good and fair, but customer service is very vague and non-informative. I've been chasing a refund (I'm on working day 9 of 14) and I just would like to know for definite that the money is on its way back to me. I emailed to cancel the order, and it was shipped to me anyway, so I had to ship it back. I then have had two or three emails that are one sentence, and are very generic. I'd just like a specific answer to my particular order... It doesn't give me a lot of confidence that the money has been released back to me after just getting: " Please know that refund can take 7-14 business days." - No name in the signature and no real acknowledgement of my query. Really hoping that the money gets to me by the 14th working day.
