e.l.f. CosmeticsReviews of elfcosmetics.com

I've ordered a couple of times from e.l.f before and the products were alright. Processing and shipping took ridiculously long, so if you're ordering as a last-minute gift, don't even think about it. Anyways, this review is about the recently launched limited-edition Chipotle x e.l.f Cosmetics collab. I had ordered the palette on the day of the launch where the website said that it was still in stock. I placed the order and received a confirmation email afterwards saying that they got my order, great, so a week passes and I'm like okay this is taking longer than usual, but it was a pretty exciting launch so maybe things are backed up. So I wait another week and check the link that they sent me with my order confirmation again and it still says it's being processed. Fine, whatever, things are taking longer than usual because of COVID and more orders coming in. I finally decide to email customer service 15 business days later to see where the heck my order is and after providing all the information that they rudely asked for I get this response: "Your order(s) were declined. This may occur for several reasons. Please note there is heightened security at certain times, which is for your own protection. Your transaction may have been declined due to your billing zip code not matching, or due to too many attempts to charge the card. The attempt(s) may trigger a pending transaction, but this is not an actual charge and will drop off automatically. This should occur within one business day, but the time frame is dependent upon the policies of your bank. Please note that we do not accept international credit cards for orders shipping to the US. Please contact them directly for more information." First of all, if my order was declined, shouldn't I have gotten an email or something? I've been checking my order updates page and it was always just 'Processing', it never said anything about it being declined or canceled. Second, why was I the one reaching out 15 days later to ask about my order when e.l.f should've been the one to notify me about the situation? The customer service is horrible, unresponsive, and rude. I probably won't be ordering for e.l.f Cosmetics again in the near future.

I received a product that appeared to have been used over 2 weeks ago. I immediatly took a photo and asked on the elf cosmetics instagram. No reply. I asked several days later on twitter. Again no reply. A week later, I asked again on both. No reply. Another week, asked again on both, no reply. Now I realise they ignored me simply so it is now longer than 14 days so I cannot return the product. Wow, that has to be a new low for a disgusting company

Took ages to be delivered. Elf cosmetics foundation is not very good doesn't last all day and makes skin very dry. Wouldn't recommend

I phoned customer service today cause I was having issues with my payment. I told the customer service agent what is going on and I was rudely hang up on. Don’t think I’ll be ordering from elf again if they treat their customers that way.

Love the products, but I've waited so long for my order I think my skin aged me into a different product line LOL. Seriously I ordered on Dec 26th and its almost the end of January.

I did not deal with the company directly so this does not go against them at all this is simply a product review. I am not allergic to anything I used the superhydrate a moisturizer with hydrating squalane and my fore head is breaking out with a rash. If your even slightly sensitive to anything I do not recommend using this product

I wish I'd read these reviews before ordering. My order was cancelled without informing me and I only noticed when it took a while to arrive (giving extra time for Covid). When I emailed to ask why it was cancelled and why I wasn't informed they replied "It appears your order has been cancelled, we will refund you". When I emailed again to reiterate my question they responded my address was invalid, funny how I manage to receive other mail to the address. They wouldn't respond to me asking why I wasn't informed. Judging by other comments the customer service is definitely lacking.

Placed order a month ago. Still waiting...