e.l.f. CosmeticsReviews of elfcosmetics.com

TERRIBLE!! They had an issue with their ordering system for the SECOND time and as a result, I missed out on Black Friday deals. AVOID USING THEM DIRECTLY!!!

I'll be honest, I only ordered from them once several years ago and I cannot bring myself to ever order from them again. Actually, the experience left such a bad taste in my mouth that I don't even buy their products in store at Walmart, etc. Basically, I placed a $100 order that took over 4 weeks to get to me, and when it did I had to pay $100 in duties and taxes in Canada... what IS that!? When I brought both issues up to customer service they might has well have just shrugged, as they didn't care at all.

Errr... So looking at the tracking details, it shows that the item was delivered. However, it's now stuck in a post office locker and because Elf C didn't bother to put my actual details as a receiver I cannot get the code to open the locker where the parcel is. They marked the receiver name as 55555555 and left the phone number and email address out completely. Customer service is very rude and non-available to help. They are expecting me to contact different places to figure this out but it's their mess really. I spoke with the local post office and they said there is nothing they can do, only the sender can update these details so I'll prob won't be getting my parcel then. Awful customer service, an absolute joke, might just be the rudest I've ever come across. I'm super surprised about this as I always thought Elf was a friendly, nice company that's welcoming everyone. Nope nope nope. They will likely want me to remove this review but I have screenshots on standby to show how aggressive and rude their customer service is. ORDER NUMBER 16155268

I made an order on October 5th, they sent an email of order confirmation and then I didn't recieved any more updates. I waited until October 25th (they said that the delivery would be around that date), but still nothing, so I sent an email. Then they said the order was cancelled, without any explication, and I only new it bc I sent an email asking for it, otherwise I would probably have lost my money. I won't but from them again.

Delivery is a f**king joke. The customer service takes a long time to get back to you, and when they do, nothing fixes. First my tracking link was expired, then the delivery date/time became invisible for days. On top of that Fedex played hot potato with my shipment sending it to every facility around the city when they could have just delivered it. It used to be at a location close to my house so i thought id finally receive it. Little did i know Id have to wait 2-3 more days since they relocated it across town. Such a waste of $70. If you want their products, just go to a target or something. The site is a nightmare

Ordered from elf. They put the billing through eshopworld. Got a confirmation email and a delivery date, money taken out of the account. Delivery date comes and goes. Message elf and get told my orders been cancelled. No one notified me at any point of this of course. They give me no explanation and just say to speak to eshopworld. After going back and forth for 2 weeks with no actual information given to me, I finally get my money refunded. No one's given me any explanation and obviously if I hadn't been paying attention they would have just taken my money and went with it. Mad at both elf and eshopworld. Its absolutely ludicrous. Will not buy from either again.

I ordered $40 worth of products from Elfcosmetics.com. I never received the package. The FedEx delivery man decided to leave it at my super's door, out in the open where anyone off the street could take it. My super is away on vacation, so I know he never got my package. I went to see if the package was outside the door and it wasn't. It is missing. I contacted FedEx who told me it was out of their hands since they contacted the one who delivered it and all he is telling them is he left it outside the super's door. FedEx told me to contact Elf and ask for a reshipment since the package is missing. Elf refuses to help and all they told me is to keep waiting to see if I get it within 3 days. They are making me wait for something I will never receive. I am done doing business with them after this. They took my money and won't even help me get my products or money back. Now…after filing a complaint with BBB they got nasty with me saying my complaint wasn’t warranted but they are giving me a refund. So hopefully I do get it. Though I don’t know if I trust them anymore. Never buying from them again.

My first time order and still haven't received my order after 2 weeks of dispatch. Terrible service. (update: Got a reply from them saying the shipment was lost in transit. unbelievable!)