e.l.f. CosmeticsReviews of elfcosmetics.com

Terrible service. Never again. My order took forever to be shipped and never arrived. Upon inquiring, I was dismissed to the delivery company.

Cancelled my order without any sort of explanation. This was over a week after I placed the order. Such a joke. I’ll never place another order again.

Terrible service! I’m from UK and delivery is from UK too. They charged me £4.50 which is a lot considering they use 2nd class Mail. After a week I haven’t even got any confirmation regarding my order. It turned out it’s still being in the warehouse, not picked up, not shipped. I would strongly advise not to order from their website as there is a high risk you will never receive your parcel. Disgusting service.

Took my money in May, heard nothing since Don't buy from their website!

I love their products but I wouldn't recommend ordering online. I had points to use up so thought I would get off there rather than a shop as I do usually. Customer service is not good and after 8 days in the UK my package had gone AWOL with Yodel (dodgy company if you ask me) I doubt I'll get my package or refund at this rate. So disappointed!!

Do NOT order from their website. Spent over 150$ a MONTH ago and still haven't received my products (I'm currently in Germany and they shipped from the UK so there is absolutely no reason for why it's taken this long). Ive messaged and emailed them multiple times just to be told to keep waiting another 3-5 business days. Ridiculous.

Recently ordered some things on elfcosmetics.co.uk but the package never arrived. I emailed their customer service team and they said do I want a refund or a replacement, I said I want a refund since one of the products I bought was sold out. They said OK. However, its been 2 weeks now and no refund has been given, I asked them why and received no reply. I then said if you don't want to refund me then send a replacement when your product is back in stock and I saw that it was. I received no reply. I've been emailing at least 6 times now and I've been completely ignored. They won't refund me or send a replacement. It's a shame because I really like their products but they won't deliver it or refund me or replace it so will not be ordering with them again.

some of the products are good although they seem to discontinue the best ones. the problem is the shipping! it’s terrible even if you pay for shipping. if you pay for shipping in hope that your product will come in a normal amount of time it probably still won’t arrive in a timely manner. for years their shipping was fine. the last 3 years i have ordered one order a year to test out the shipping and nope. i get a text saying it’s coming in 3 days and instead two weeks later it shows up. customer service is the worst but probably since people are fed up. i emailed them and they sent me an email of someone else’s order that was delivered. that person lived in NJ. i live in southern california.