Looking for professional makeup at an affordable price? e.l.f. Cosmetics is just the place for you. Shop for as little as $1 for all the beauty products you could ever need!
e.l.f. Cosmetics (elfcosmetics.com) has 307 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Mary G.
Ordered 2 little bronzers from elf, and still waiting even though they charged me 4.99 for p&p. They haven't even emailed me to say it's been shipped. If they don't let me know anytime soon I will be dending a refund.Not happy,should have read the reveiws first and I would not have ordered. Awful company, they don't even answer emails. Do not order from this ELF,.
kelly
I didn’t even want to give it a 1 star it’s not even worthy of any stars… i ordered stuff over a week ago and spent a lot just so i got free shipping as i am based in the UK, the status is still sitting at the warehouse, keep getting random emails from some winner up site saying i need to pay a shipping fee! i’m still waiting for the parcel to come, wouldn’t even try and contact them as they never respond to emails, all you get is sorry we’ve elf’d up! don’t even answer your query! they have already taken the money from my account which i think is silly because i’ve paid for something i haven’t even got! no-where in the UK sells the stuff i have ordered so thought ordering through them would be best.. you put your order/tracking number in the track my parcel which is on the site and all you get is we have no information go back and try again… i should of read the reviews before ordering
Jada
No dispatch email, no delivery, no reply to the various emails I have sent. Nothing. Quick to take the money from me though.
Tasnim
This company doesn't deliver products on time and most importantly, they do not respond to any emails/messages. Took almost a month to receive products that were of no use at that time.
SSS
Seriously? There is no return for orders! If you make an order and change your mind, there is no way to return the item(s) — horrible customer service.
MR
Tried to order 3 times, 3 times the package tracking ceases to update, and it always stops with «awaiting dispatch». One can only guess what happens to them?? Company offers refunds as they are not able to ship replacements. Customer service is unhelpful and very very slow..when you ask for information on tracking they provide new tracking numbers. How can a package that is already (supposedly) shipped change its tracking number??This cannot be a serious company. Buyer beware.
Anoniem
I placed an order that I paid for but have not received an order confirmation or anything, I really hope to get a refund or confirmation so that I can still get my order. Find this very odd especially for a company like elfcosmetics.
Téa L.
This website has to be the biggest hassle I have ever dealt with when ordering cosmetics online. I was sent to multiple different pages telling me random information. I changed the currency about 7 times the website was not catching on. I kept being warned that products in my cart were not available in my country yet no one would mention which one. After one hour of trying to order 3 simple products on the elf cosmetics website, I've been absolutely drained. Quite frankly I am done I do not recommend it. Get your products at the pharmacy.
