Customer
I placed my order on Friday the 13th
I placed my order on Friday the 13th; PAID for shipping ($+9) and left a note saying that shipping rate was too high and could customers use their own USPS or UPS accounts. NO response- NO update for 5 days. I finally contacted them to check on the status of my order. I was told that I left a note. Mind you, I had already paid for shipping; MY ORDER HAD NOT SHIPPED by this time. I needed my product before Saturday 4/21 because of my trip. I was told that's when my package would arrive. I told them to ship expedited, and was told I need to pay an additional $20 for shipping, and of course they weren't going to take responsibility for it. I am traveling tomorrow WITHOUT my package, because they would't make things right after screwing up.