Elevate StylesReviews of elevatestyles.com

Response from Elevate StylesJan 8, 2024

We sincerely apologize for the inconvenience you've experienced with our customer service and shipping process. We understand your frustration, and we take your feedback seriously. We would like to address your concerns and offer our explanation. Regarding the delay in shipping your order, we deeply regret that your item was not processed correctly, and we acknowledge that this has resulted in a significant delay. We were initially scheduled to ship your order on 1/3, but due to an internal issue, this did not happen as planned. As a result, we are now planning to ship your order on 1/10. We understand that this delay falls short of your expectations, and we want to assure you that we are taking steps to prevent similar issues in the future. Your satisfaction is important to us, and we are committed to improving our service. If there's anything more we can do to assist you or if you have any further concerns, please do not hesitate to contact our customer service team. Once again, we apologize for this mishap, and we appreciate your patience and understanding as we work to resolve this situation.

Response from Elevate StylesJan 5, 2024

I hope this message finds you well. I wanted to address your recent order placed on the 26th of December. Please be aware that this was during a holiday week here in the US, which may have caused some delays in processing. Furthermore, your order was selected for budget shipping, and we are shipping it from the US to the Netherlands. This international shipping process requires proper documentation and transit time. Typically, first-class shipping to the Netherlands takes approximately 13-14 business days. If you require a faster service, we recommend choosing our express shipping option, which can deliver your order within 7-10 business days. Please keep in mind that this service may come at an additional cost. We value your business and want to ensure your satisfaction. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. Your package is currently in transit to the Netherlands, and it may take 10-15 business days for delivery, especially with the first-class post option you selected. This time allows the governing agencies to ensure the package's safety and proper taxation. Thank you for your patience, and if you have any questions, please feel free to reach out to our customer support team. https://epgtrack.com/?id=EPG250969101835892 AWB Number 7371064 Destination Country, Zip Code NETHERLANDS , 1503 CC Final Mile Carrier Tracking Number LR028940459NL Track via Carrier TRACK Tracking Details 05 Jan 2024 12:21 AM In transit to Post NL PACKTRACKED AMS IOSS tracking #: LR028940459NL 05 Jan 2024 12:20 AM Parcel Shipped South Hackensack NJ,07606 04 Jan 2024 07:28 AM Parcel Received and Processing South Hackensack NJ,07606 27 Dec 2023 09:57 AM Shipment in Transit to the ePost Global Processing Center 27 Dec 2023 09:56 AM Data Received

Response from Elevate StylesJan 4, 2024

We would like to express our sincere gratitude for your order placed on December 24th. Please note that shipping to Germany using our first-class shipping option may take up to 15 business days. To keep you updated on the status of your order, you can conveniently track its progress by visiting the following link: https://epgtrack.com/?id=EPG010969001943351 Thank you again for choosing us, and we appreciate your patience while we work diligently to ensure your order reaches you in excellent condition. AWB Number 7371061 Destination Country, Zip Code GERMANY , 22041 Final Mile Carrier Tracking Number LR028943866NL Track via Carrier TRACK Tracking Details 04 Jan 2024 07:59 AM Parcel Received and Processing South Hackensack NJ,07606 26 Dec 2023 01:12 PM Shipment in Transit to the ePost Global Processing Center 26 Dec 2023 01:11 PM Data Received