Anita M.
Im extremely hurt
Im extremely hurt! I ordered my wig on the 6th of May. I paid $37 for UPS 3 business days. Over the weekend I tracked no movement at all. Monday still nothing moving in the tracking system. I reached to Support. They replied " we have nothing to do with the delivery process." REALLY? My $37 says you do! Without Due Process or communication they decided to send a "new one" through USPS priority mail according to a email I received. I replied and said no I need my wig for a special event which started yesterday through tomorrow mind you! I would like my wig expedited UPS as I paid for! Still no reply. I go back later and check my email they canceled the label for USPS. They next email I received said order cancelled! I will never ever order from you guys again!!!! I loved that wig I ordered! It's hard to find!! They put the $37 back on my card without Due Process but they had not put the cost of the wig back. I had to send to additional emails to get the money put back on my card. They did not put the full amount back plus tax. ! I am pissed as I will contact BBB to put in a complaint. Even though you all may not be BBB Accredited it will be great for people to know. I have all of my emails from you guys as well as the ones I sent. Thanks for asking. You want to schedule a phone consult we can do that to. Let me know how you can clean up a mess your employee(s) made. Thank You. Anita McGee M.S.