Elevate StylesReviews of elevatestyles.com

Response from Elevate StylesApr 24, 2026

Hello Justine, We are sorry to hear about the damaged item. We aim for every order to arrive in perfect condition and would like to resolve this immediately. Verified Support Channels: Multiple Ways to Reach Us: We are highly responsive via email and text. Instant Support: For the fastest resolution, we invite you to use the Inbox/Live Chat feature located directly on our Home Page. Our Commitment: As a returning customer, your satisfaction is our priority. We are ready to send a replacement or issue a refund once we verify the damage through our support chat. Please message us via the website "Inbox" so we can fix this for you today. Best regards, Amina

Response from Elevate StylesApr 24, 2026

Hello Latrice, We take your feedback seriously and would like to address the facts regarding our fulfillment process: Brand New Guarantee: Every Outre Perfect Hairline wig we ship is sourced directly from the manufacturer. We do not sell used or "retaped" items; our Quality Control team ensures all packaging is factory-sealed before shipment. Color Accuracy: If there was a discrepancy between your order for Hazelnut Mocha and the items received, we want to correct this immediately. Instant Resolution: Please contact us via the Inbox on our Home Page or our support email with photos of the items and the packaging. If a fulfillment error occurred on our end, we will provide a pre-paid return label and ensure you receive the correct items or a full refund. We are here to help and ensure you get exactly what you paid for. Best regards, Amina

Response from Elevate StylesApr 24, 2026

Hello Malicka, Thank you for your feedback. We would like to provide an official update on your order status: Order Status: Due to a sudden inventory discrepancy, the item you ordered was found to be out of stock. Refund Issued: We have processed a full refund for your order as we could not fulfill it to our standards. Communication: We apologize that the initial tracking label caused confusion while we were verifying stock. You should see the funds back in your account within 3–5 business days, depending on your bank. If you have any further questions, please reach out via the Inbox on our Home Page for instant assistance. Best regards, Amina

Response from Elevate StylesApr 24, 2026

Hello, We take allegations of "false advertisement" very seriously. We would like to clarify our sourcing standards for all our customers: 100% Authentic Guarantee: We are an authorized retailer and source all our products directly from the official manufacturers (such as Outre, Sensationnel, etc.). We do not sell "trash" or counterfeit goods. Quality Assurance: Every item is shipped in its original, factory-sealed brand packaging to ensure authenticity and hygiene. Resolution: If you feel the product you received has a manufacturing defect, please contact us via the Inbox on our Home Page. > We invite you to provide photos of the packaging and tags through our site’s Inbox so we can verify the item and assist you with a return or exchange according to our professional standards. Best regards, Amina

Response from Elevate StylesApr 24, 2026

Hello Cats, We have reviewed your order details to ensure accuracy. To maintain a transparent and fair process for all customers, we must fulfill every order based strictly on the items and colors selected on the official invoice. Order Details: Selected Item: Our records show the item selected and paid for was color #1 (Black). Fulfillment: We shipped the exact item that matches your invoice to ensure order integrity. Because we fulfilled the order as it was placed, our standard return policy applies. However, we want you to be happy with your purchase. If you would like to exchange it for the "Dark Chocolate Caramel," please reach out via the Inbox on our Home Page so we can provide the correct return instructions and help you get the style you want. Best regards, Amina

Response from Elevate StylesJun 21, 2025

Thank you for reaching out, and I truly apologize for the inconvenience you've experienced trying to initiate your return. I understand how frustrating this must have been, especially with the delays and incorrect link you received. We appreciate your patience and are happy to confirm that your return is now approved through our new self-return portal. You may proceed with the return using the instructions provided in the confirmation email. If you experience any further issues or would prefer for us to assist directly, we're happy to help—just reply to this email and we’ll take care of it for you. We’re always working to improve the process and your feedback helps us do just that. Please don’t hesitate to reach out if there’s anything else we can do to make this right.

Response from Elevate StylesJun 21, 2025

Thank you so much for your continued support and for sharing your thoughts on the Harley wig from Outre! We’re thrilled to hear that you love the style and colors—it truly is a standout piece. We’re sorry to hear about the delayed delivery and the wig losing its shape sooner than expected. Your feedback is incredibly valuable, and we’ll be sure to share it with the manufacturer. In the meantime, if there’s ever anything we can do to make the experience better—whether it’s a care tip or help with tracking—please don’t hesitate to reach out. Thanks again for being a loyal customer. We appreciate you!