Texas Pro MoversReviews of elevatedmovingexperts.com

Everything was fine until the delivery. My son was in another city attending college. I was flying there to receive the delivery. I explained that we had a very tight delivery window and needed it on September 2. Everyone I talked to, the salesman and move coordinator, said that would be fine, they noted it on my account. I arranged all of my travel plans around this assurance from Elevated. The delivery wasn't made until the 4th. Therefore I had to extend my stay and change flights... all of which cost extra. Also, my son's apartment is on the third floor, so I had to pay for the second flight of stairs. However the delivery person charged by the step, which cost extra. Upon calling Elevated about all of this I was told they were well within the 21 day delivery window and not responsible for the extra travel charges. I realize that, but don't make a promise and not keep it.

They have been amazing from start to finish. Job well done and I have no complaints. Delivery took a bit longer but it was a small move so I was cool with it.

Don’t fall for their scam, they give you a rock bottom price then the day of the move they hit you with the surprise the cost would double or triple, not only that but after I refused to pay their insane amount they wanted I got a call from their customer service offering a partial refund if I changed my review, never got the refund, never heard back from them. Beware of this people.

I booked them to do a long distance move for me. They did not tell me that I could not pay the balance with a credit card and a week later when I tried to cancel because I needed to pay with a card, they refused to refund my $600 deposit. My move was still over 2 weeks away which was plenty of time for them to cancel and refund my deposit. Do not trust them! They are not a reputable company!

Company is the same as Starline, so if you want accurate reviews google them. Very hard to get in contact with anyone. We had several issues with billing that was all on their side, yet it was always our problem. They promised several things that weren't true, and the company they contracted to get our items definitely was sketchy. Any time something happened and we tried to talk to someone, they always put the blame back on us. Severely underquoted us - our item count never changed but they said our cubic feet was 3 times less than what it was (unsure how we were to know how to measure this) so we were charged 3x the amount we were quoted (quoted $2,7000 total and ended up paying over $6,000). The only helpful person was F.G. from support/the main office (still unsure), but our main contacts were not super friendly or helpful. Would not use again and not sure what the $1,400 charge was we paid to them because they didn't do anything besides contract someone else to get our items. They will do anything but take accountability.

This company is a total scam. For background, we have moved more than 17 times using professional moving companies for both military and corporate relocation moves with generally positive results. We contacted this company for a moving quote for a relatively small and simple move of some brand new furniture to be picked up at a local furniture store and delivered to a new home in a different city/state. The furniture was packed, boxed and ready to be moved by the store. There were no other services required by the moving company. We provided a detailed, itemized list of items to be picked up in the request for an estimate. There were no unusual or items requiring special handling and included a standard queen bedroom set, couch, loveseat, recliner, 3 small tables, kitchen table and chair set, TV and stand. We received quotes from 5 other moving companies including a binding quote from the furniture store that was less expensive but could not be delivered until several days later than we wanted. All quotes received were with 10-15% of each other. Although this company was not the cheapest estimate, we chose them primarily because they could meet our preferred timeline and delivery date with pickup on June 1, and delivery to our location on June 2. They quoted us $1500 for the move and we paid a $500 deposit via ACH transfer upon contract execution. We received no copy of the executed contract (with e-signature) despite repeated requests to the company. Late in the day on June 1 (pickup day), we were contacted by the driver that he would not be picking it up that day. He advised he would "try" to pick it up on Monday, June 2nd. He did in fact pick it up on Monday and advised he would deliver it sometime on Tuesday, June 3rd. We were contacted by the driver on the afternoon of June 3rd while he was enroute to our location. He advised that we had "gone over" our estimate and that would need to pay an additional $2700 at the time of delivery. We said that we had not added or changed any items to the original estimate and if the company had done a poor job of estimating, that was not our fault. According to our contract (and non-binding estimate), the company would be within it's rights to charge up to an additional 10% of the original estimate which we were happy to pay as agreed. We immediately contacted customer service. They provided NO assistance in resolution despite numerous calls and promises throughout the day. Throughout the day, the driver continued to call and threaten to hold our new furniture hostage or drop it off at an undisclosed warehouse unless we paid the new amount (total of $4100). We continued to reach out to Elevated customer service company to no avail. We spoke with several representatives who promised call back and left several messages that it was an urgent situation. No reply before their office closed. The driver arrived at our location at 6:00pm on June 2nd and demanded payment of the additional $3600 he claimed was due. He was unable to provide any valid Interstate Bill of Lading that detailed the original estimate and details of any overage we were being billed. Per the contract terms of payment, we were permitted to pay via credit card which should have been accomplished before the driver arrived. However, the driver demanded payment of the additional $3600 in cash or via Zelle cash app. We attempted to pay via Zelle after significant effort on our part to transfer money to a bank that participates in Zelle. The transfer to the account provided by the driver was declined by Zelle as the receiving account being fraudulent. The drive advised that unless we paid, he would leave with our furniture and we would be charged an additional $825 storage/re-delivery fee. As we had no way to obtain $3600 in cash after 6:00pm, over the next 2+ hours, while the truck sat in our driveway, we attempted to remit payment via Paypal to multiple accounts, all declined due to fraud alert on receiver account. We were finally able to remit payment in several payments via Zelle using an alternate receiver account provided by the driver. The driver and helper then began to unload the truck where they promptly broke the spindle on our upstairs stair bannister. Total unloading time: < 45 minutes. We have since reached out to Elevated Moving Experts customer service multiple times. We have received no follow up or any resolution to our issues. Suffice it to say, we will be reporting this company to the Better Business Bureau and also pursing legal remedy. After numerous calls this company is avoiding the issue like the plague. They are now screening the calls, with no corrective action of any kind. No resolution to repairing the damage to the home, no offer of any kind regarding the gross over charging, threats, etc. that have taken place.

The team arrived on schedule, and they certainly went above and beyond to ensure our move. I liked that they provided storage and packing services. Everything was done very delicately, and their price was really affordable. Thank you, Elevated Moving Experts!👏

Fabulously awesome experience! Guys were really efficient, professional, and respectful of their premises. They are becoming the best movers I have ever used and can count in many years!