ElephantsityReviews of elephantsity.com

Not impressed with this company at all and would not recommend using them. I ordered a pair of boots in black and silver. The pair that arrived were green and of a very poor quality (arrived from china!) I emailed to ask how to return my boots as they were not what i ordered and i received a reply saying i did not qualify for a refund or swap as the boots i was sent matched their quality standard! Clearly the boots they show on their website are not anything close to what is actually made!

Elephantsity, you've really disappointed me. I was hit with an unexpected customs fee. This fee was not made clear when I was shopping on your site, had it been made clear, I would not have continued to make the purchase. I queried this with Customer Services who sent me a link to a page which explained the fee, which at this late stage is useless to me - this should have been flagged earlier on at the purchase stage! Instead, I was left with the dilemma of pay up, or customs will destroy your order. Thanks for that Elephantsity, really helpful! I was also unhappy about the fact that the boots were shipped from China, increasing my carbon foot print, thanks for that. Any feel good factor I had in purchasing these boots has gone.

I have recently bought very beautiful boots. They look lovely but the quality is not acceptable. The material is damaged with the slightest touch so the toes were badly scuffed after the first wear. I am not wearing the boots for any heavy duty work, i have been very careful with them so its a disappointment that the quality is poor. They are expensive for what they are

I order boots from Elephantsity in August 2018. When they arrived approximately 6 weeks later (in line with their time-frame) I was very pleased with their appearance, fit and comfort. However, I was soon extremely disappointed with the quality. Both shoes broke on the same day while I was work. This is the result of casual daily wear and nothing extreme. I feel that I have paid a premium price for boots which were of poor quality. I was not overly concerned with the slight cracking that appeared on the top of the boots however, as can be seen from the attached photograph, both soles came away from the shoe. This caused a hazard at my place of work when it happened, and further left me without reliable footwear for the winter months. I have since had to buy more boots to replace these ones, which should have lasted for a lot longer. I complained online, but received no response. I have since written 2 emails to the Customer Service team, the first one dated 15th December, and still had no reply, although they state that they will response within 48 hours. A friend of mine bought boots shortly before I did, which is how I found out about them, and hers are also unwearable now. I cannot recommend the footwear from Elephantsity.

It’s a scam!! You will not receive anything. Disgusted that people make their money this way...

Hi, I am having exactly the same trouble as the reviewer below. I am chasing an order and hitting brick wall with DHL and Elephansity who are ignoring my e mails too. Am trying to work out how to get my money back. Any advice anyone. Not impressed

Was informed by Elephantsity of a delivery exception ?? in regards to an order I placed. Having contacted DHL Express U.K, I was reliably informed U.K Customs & Excise have stopped goods being imported into U.K by this company for consistently importing with either incorrect paperwork, and/or constantly undervaluing goods being imported. Due to the above, goods are quarantined awaiting return to shipper. As I emailed this information to Elephantsity last Thursday, I am somewhat amused no response from this company is forthcoming. DO NOT USE !! if ordering in U.K