ElephantsityReviews of elephantsity.com

Ordered the Mandela Elephant seat covers. They first sloppy, look cheap and slide all over if you are putting over leather seats. Got response from company, bit now need to drive an hour and a half to put seat covers back and take picture. I hope they are donating a huge chunk of the purchase 79.95 to the Elephant charity because the products are terribly cheap looking.

After waiting almost a month for my order, and having to pay an extra customs charge, my order was delivered to the complete wrong address. I'm so disappointed with the whole experience. I've requested a full refund. **updated** after emailing the company, they gave me a $25 refund, which is around £20.50 in my money and told me they gave me the wrong tracking number! After getting the correct tracking I found my shoes had been in my local depo ready to pick up but only if I paid the customs charge. So I had to pay another £12.78 in customs fee! So I could get my shoes finally. Ergo, I paid for someone else’s customs fee the first time, so I’m out of pocket nearly £30. I won’t be shopping here again.

I ordered a pair of boots which I never received. After emailing to ask what happened, they said they would put my order in again. Again, nothing. I could track them and they never left China (if I had looked more into this company to find out where these were coming from I would have never bought them). After emailing again multiple times for a refund, I was told they would replace them and look into it even though I didn't want a replacement. And they didn't get back to me. I would be happy if they just gave me my refund.

I ordered seat covers for $75.00 and I never got them. I have tried to contact the company and no response. Such a crooked deal!

If I could give this company a 0 star I would! I have tried to contact them over and over again because I need my shoes returned for another size and can't get ahold of anyone. No one returns my emails and there isn't even a phone number for customer service! Soooooo Extremely Unhappy!!!!

DO NOT BUY THEM! The boots look very cheap (10x worse than in the pictures) and smell very chemically ( seemed the boots were made at some backyard factory) and I have a feeling they wouldn't last long. Bought a pair, tried them on and never wore them as they looked so bad. I'll donate the boots to the charity shop. Waste of money, plus I had to pay a custom fee that wasn't mentioned on the web when I was making my purchase. My purchase was shipped from China. I should've used "wish" and donated directly to the charity in order to support elephants. Customer service was ok, my emails were answered. Hope someone finds this helpful as I was fooled with the good reviews :(

DONT BUY!!!! This company is a front of some kind. The merchandise comes from somewhere in China. There is ABSOLUTELY no return policy or customer service! I found a company address. Went to the U.S. Post Office and was told the address in Wyoming is a non deliverable address. Googled the address and call the office and the man on the phone just said he was not the registered agent. Very sketchy. Contacted the Secretary of State for Wyoming and there is no Elephantsity business license. Don't do business with this company!

Very untrustworthy organisation I am still trying to obtain a refund for an undelivered order and so far am having no luck getting anyone to return my emails. Their courier company wont deal with me directly, however I have had access to their shipment details. For anyone ordering thinking that this company sells sustainable products or is in any way concerned about the environment this is the journey my order has taken so far (assuming via air)... Quanzhou, China Xiamen, China Northampton, England, Quanzhou (again!) Hong Kong, Paris, France Avoid at all costs.