ElephantsityReviews of elephantsity.com

I typed in the engravings I wanted for a necklace I bought my boyfriend. The website somehow dropped my custom markings when I checked out, but I didn't notice until I completed the purchase. I immidiately emailed them asking if I could cancel the order before it shipped and purchase a personalized necklace, and I still haven't gotten an email back (it's been about 2 weeks as of now). I ended up receiving the first necklace, but I dont know what to do with it. We'll see how the personalized one looks when it comes in, but I still don't know what to do with my first purchase.

I bought a necklace from them for Christmas. The inscription on the back you could not even read without a magnifying glass. Rodrigo the owner said he would make it right. So I opened the replacement box just now and it’s the same exact issue as before. He changed nothing. Nothing. What a liar

Boyfriend ordered me a necklace for Valentine’s Day a month ago and still have not received and they will not answer our emails. Overly pissed off with this company. SCAM

Only part of my order arrived. I emailed customer service twice about this and have been ignored. I spent over £100 on this order and I am very unhappy. The item I did buy -the hooded blanket was not great quality and I also asked about steps for a refund and still on word from customer service at all. This is not a great way to run a business, ignoring customers an taking there money.

I placed an order on June 12 and it still hasn't shipped. Tried contacting customer service, email. Getting no response from anyone. Starting to look like a scam to me.

I've never written a negative review before, but I feel like I have to here. The boots I received were way off in size, and rather than exchange them, I wanted to just return them and move on. A customer service rep said this was okay and gave me the instructions for sending back the boots. She said that they would process the refund once they received the boots. It's been two months since they got the boots back (according to tracking details) and I have yet to hear anything. I've sent emails practically weekly and from different email addresses asking for an update on my refund and gotten no response -- previously I would get one within a day. It's clear that they're ghosting me and have no intention of refunding me for the boots that have been returned to them. I wish I had heeded the warnings in other reviews. Unless you're comfortable being out $90, this company is not worth the risk.

I got the sunflower boots as a gift from my father for christmas. First they took a very long time making it to his house, which was expected because I assumed they were good quality and needed time to be put together and shipped properly. Well I got my shoes yesterday and I have not worn them. Two of the shoelace pieces at the top of one shoe have fallen off. I HAVE NOT WORN THEM ONCE. I was looking so forward to these shoes and I asked for these for christmas for such a long time and when I received them I got this disappointment. Sorry for the irritation but these were EXPENSIVE and I didnt get to wear them once. My family already struggles with money and for this to happen is just heartbreaking. One chance, poof. Gone

Got a pair of boots that looks NOTHING like they were advertised. Not even the size was correct. This site is a HUGE RIP OFF .