eleglide.comReviews of eleglide.com

Response from eleglide.comJun 9, 2026

Dear Customer, Thank you for your feedback, and we are sorry to hear that you remain disappointed. However, as previously communicated via our email correspondence, our records clearly show that the bike you ordered was the Mountain Bike Mopride 2, not the trekking bike. We did not make an error in fulfilling your order. We have since provided you with both the order confirmation email and the official invoice for your reference. To date, we have not received any further response from you pointing out specific discrepancies in those documents. At the time, we also offered you several reasonable solutions, including exchange or refund, while noting that the return shipping cost would be your responsibility given that the selection was made at the time of purchase. We also suggested an alternative solution for your consideration. We have now once again reached out to you via email to confirm the situation. Could you kindly check your inbox (and spam/junk folder) and respond so that we can work towards a proper resolution? We take all customer concerns seriously and remain committed to assisting you through official channels. Best regards, [email protected]

Response from eleglide.comMay 4, 2026

Dear Customer, Thank you for your feedback, and we are truly sorry to hear that you are unable to use the bike due to the handlebar installation issue. Please allow us to clarify: our customer support team has already been in contact with you via email regarding this matter. As mentioned in our email communication, in order to accurately identify the cause of the problem and provide the correct solution, we need a short video showing the two screws that cannot be opened. To date, we have not yet received the requested video from you. Without a clear view of the issue, we are unable to determine whether the cause is a manufacturing defect, improper assembly attempt, or other factors. Once we receive the video, we will immediately review it and provide a proper solution in accordance with our warranty policy, including replacement parts if applicable. We sincerely ask you to kindly provide the video via email so that we can help you resolve the issue as quickly as possible. Please also note that opening a PayPal dispute before we have had a chance to fully assist you may delay the resolution process. Thank you for your understanding. We look forward to your video and the opportunity to make things right. Best regards, [email protected]

Response from eleglide.comMar 30, 2026

Dear Customer, Thank you for your feedback. We apologize for any inconvenience caused. Regarding the throttle, please kindly note that according to relevant regulations for electric-assisted bicycles, a throttle function is not permitted on this category of e-bikes. Therefore, our current models are not equipped with this feature in order to ensure full compliance with applicable standards. In addition, the portable air pump is not included as part of the standard package and needs to be purchased separately. You are welcome to visit our official website to explore compatible accessories. We appreciate your understanding and thank you for your support. If you have any further questions or need assistance, please feel free to contact us. Best regards, [email protected]

Response from eleglide.comDec 6, 2025

Dear Tomos Shiels, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by receiving a quick-release bolt instead of the M2 brake set you ordered. We understand how disappointing and frustrating this must be. We would like to inform you that our customer service team has already replied you via email regarding this issue on December 5th. The email provided a detailed solution. We kindly ask you to please check your inbox again, as well as your spam or junk folder, to ensure you haven't missed this important communication. If you still cannot locate our email or would prefer to discuss this further, please feel free to contact our dedicated support team ([email protected]). We will prioritize your case to ensure it is resolved promptly and to your satisfaction. Thank you for your patience and understanding. We look forward to assisting you further. Best regards, [email protected]

Response from eleglide.comNov 22, 2025

Dear Cees Pieterse, Thank you for bringing your concerns to our attention. We truly understand the frustration the faulty LCD panel on your Eleglide T2 has caused, and we sincerely apologize for the extended wait you have experienced. According to our records, you first contacted us in August, and we have since reached out to you again via email on november 22th with a proposed solution to address this issue. Please check your inbox (including your spam/junk folder) for this message. Your timely response will help us move forward and assist you more effectively. We fully appreciate your concern regarding the spare parts availability. The replenishment lead time for this specific LCD panel has indeed been longer than anticipated, due to factors involving international shipping and customs clearance. However, we have been actively coordinating to expedite the process. A new batch of components is currently in transit and is expected to arrive at our warehouse shortly. Our goal remains to restore your Eleglide T2 to full functionality. We are committed to resolving this for you and look forward to your reply so we can proceed with the next steps. Should you have any further questions, please do not hesitate to let us know. Best regards, [email protected]

Response from eleglide.comOct 16, 2025

Dear Albert Martínez i Casany Thank you for bringing this to our attention, and we sincerely apologize for the delay and the frustration this has caused regarding your parts order placed on August 30, 2025. We have reviewed your case and are treating it with urgency to ensure it is resolved promptly. To help us investigate and expedite a solution, please contact our support team directly at [email protected] with your order details. We appreciate your patience and will do everything we can to resolve this matter as quickly as possible. [email protected]

Response from eleglide.comOct 10, 2025

Dear shamanth krrish, We’re sorry for the inconvenience caused. Our team is already handling your case and has sent you an email with the next steps. Please check your inbox for our solution. Kind regards, [email protected]

Response from eleglide.comOct 7, 2025

Dear Feder Tores, Thank you for sharing this feedback. We take the concerns of every partner very seriously. According to our verification, all affiliate payouts are processed in strict compliance with the platform's terms and conditions, and there are currently no overdue legitimate commissions in the system. If your friend has questions about a specific order, please provide the relevant account details through our official channel, and we will promptly review the case and provide a detailed explanation. Eleglide is committed to fair and transparent collaboration. Any commission-related issues can be addressed promptly through our customer service ticket system. We have designated a specialist to assist you and welcome you to contact us directly for further verification and resolution. [email protected]