elegantweddinginvites.comReviews of elegantweddinginvites.com

The only reason I even gave this place a star is because I am in love with the invitations. They came out so well, the second time, but my experience was a nightmare. I got responses, E-Proofs the hole 9 yards. Once I went over the E-proofs the 1st time I noticed that I had put in the wrong time and asked them to change it to a different time for my ceremony. Which they did. Now not noticing when sending the email I accidentally spelled evening wrong and it came out as "eveing". Now when I got the E-Proofs back to me everything looked good. I also suffer with a slight case of dyslexia, and when I get really stressed, like trying to plan and pay for a wedding, working 45 hours a week and have a 2nd grader, it kicks in a lot. So me not noticing that evening was spelled wrong I gave the okay to print. It wasn't until I sent them to my bridesmaids that they noticed the word evening was spelling wrong. I quickly emailed them to advise of this misspelling. That's when everything went down hill. As I do understand that it is partially my fault as I did give the okay to print without noticing anything wrong, they insisted that I pay and extra 70$ to have them reprinted and shipped, also i was paying for shipping as well. As we were sending emails for over a week I was told that basically they are not at fault and that they are even giving me a discount. I was told that they don't read what is sent to them they just copy and paste and the rest is up to you. Being professionals and dealing with something that is so important and necessary to have for a wedding you would think they would send an email and say, hey i know you gave the okay to print, but it looks as if evening is spelled wrong is that they way you want it spelled or was it just an error. I GOT NOTHING i offered to pay for the shipping as I felt we were both AT fault. 70$ just to reprint and send them was insane but was told do either pay the extra money or basically have misspelled invitation. Being professionals and collecting money from me it would be expected to help your customer out. CUSTOMER SERVICE IS HORRIBLE!!!!!

The laser cut invitation was beautiful, EVERYTHING else was a mess. The "free" response envelopes LOOKED FREE, and were trashed. The envelopes were thin, mismatched and crooked. You will find yourself "on your own" in the middle of the night. They do NOT edit, and you will find that your font is bolder than expected. I salvaged part of my order with the help of a local shop, THEN....when ready to seal, the adhesive was inadequate! Shop local.

This company uses bait and switch tactics to steal your money. The website mentions that you can swap out the colors of their invitations with other colors, if you just indicate this in the request section of your order. I ordered my invitations, requested that they come in a deep violet color, rather than the light pink color (reminiscent of a baby shower). I received an email hours later, at 10 o'clock at night, informing me that they could not make the invitations in deep violet, so they would continue with the order but with the default color, without any questions as to whether or not I approved this. They even proceeded to charge my credit card without my consent, and the next day I tried calling the company three times to ask them to cancel this order which I never agreed to, but there was no ringtone, no answer, and no voicemail service. This was my first clue to the illegitimacy of this company. I sent several e-mail's to the company, as there seems to be no other way to contact them. Finally, they responded to me that night around 9:30 pm, saying that they would charge me for the labor of creating these cards, which I never consented to. I have filed my complaints with PayPal (who runs their billing) and the Better Business Bureau, so an investigation is already at hand. Please be careful with this site, as I do not want anyone else to have to deal with these issues with this company.

Oh my...where do I begin. I loved my invitations upon receiving them (gorgeous) however, I noticed there were 10 missing..10 invitation cards, 10 laser cuts and 10 return envelopes. I have family out of the country so while I ordered a few extra, I needed all that I paid for (paid extra for mind you). The wording was also wrong and they did not correct it (luckily, its not a huge deal but the term "wedding" was missing...thankfully I sent save the dates prior and people will know its a wedding invite). My shipment was also 5 days late. I emailed them immediately about the missing cards (as that was of great importance) and it has been a battle since. They told me to recount them and that they would give me a partial refund of $15 as their shipping fees are too high to send the missing invitations. I paid for 10 extra of everything: rsvp cards, direction cards, registry cards, outer envelopes, laser cuts, return envelopes and invitation cards. The cost of that is far more than $15. And they refuse to budge. Now, I am having to choose to NOT send cards to some family members that are aware and guaranteed to come to the wedding. I would not recommend them. Period. There is an obvious language barrier as they are in China and they have a hard time understanding and speaking English. I keep having to repeat myself via email as to what is missing and how much and they do not get it right. Its been a back and fourth battle for days. What a rip off. I have all the emails saved if anyone is debating on whether or not to use this company.

This company is a SCAM. They don't send you what you order. They don't give you your money back. They give you the round around. They try to tell you that, that is what was on webpage. they tell you that the printing is just a little bit different as what is on the website. "The printing" My child can do better Job. Please don't use this people they don't care about you. I wiil try to do something about this i don't like people that scam on people. even if i put a complaint for ever.

This website is a SCAM!!!! BUYER BEWARE!!! They provided horrible quality and in the "e-proof" stated I had to approve of the order. They copy and pasted my text word for word. They did not design anything! The work was so atrocious that I wanted to cancel the order. They proceeded to ARGUE with me and did not cancel the order. My credit card company had to get involved. DO NOT RECOMMEND. SCAM FROM CHINA.

This website is completely misleading! They are based in China, which is by no means apparent on their site and the quality of their invitations is awful! I ran out of envelopes and had to re-order more and they sent me different envelopes and their response to my complaint was " since you are sending them to different people it's ok don't you think?" Infuriating! Wouldn't order from this company if the invites were free!

I had ordered an invitation, it went well so I recently went ahead and decide to order personalized party favors from them on their website in the personalise section. I even asked them before Ordering if they can personalize the key chains where I received an email response assuring me they do. After I ordered the responses from them about the details of my order were very slow. At one point I asked them if I would recive a confirmation email when they are sent so I can track the package they assured me I would but to my surprise they arrive at my door very unexpectedly and they are blank. After asking them what happened they send me an email stating they do not personalize them and when I ask about the previous email and website location, as they are under personalized gifts, their only reply is I can return them at my own expense or receive a 15$ refund for the confusion. I ask why at no point did anyone review my order and let me know it couldn't be done even though in my order from it clearly shows I requested personalized wording. How is this any part my fault And yet I'm stuck with useless key chains. Also when I finally got frustrated and asked for the small refund they offered I also made it very clear to them the original card I paid through pay pal was stolen and can they put it on a different account they email replied yes they can let them know. I went though pay pal and sent then the account to refund and what did I see today, they refunded the canceled credit card. This is extremely frustrating and I will never again do business with them as well as warn everyone one to steer clear of this site.