Elegant GiftsReviews of elegant-gifts.co

Response from Elegant GiftsApr 11, 2018

Dear Dapinderjit, We understand your frustration. Unfortunately, shipping from USA to New Zealand takes more than 1 week. Your order was placed on March 19th and we shipped the same day. According to the USPS tracking info your package's current status is "March 24, 2018, 3:02 pm Departed SANTIAGO, CHILE Your item departed a transfer airport in ARTURO MERINO BENITEZ, SANTIAGO, CHILE on March 24, 2018 at 3:02 pm. The item is currently in transit to the destination. " We inform our international customers at our FAQ page that delivery of international orders can take up-to 10-15 days. We kindly ask them to review us once they get their package. Please let us know if you have any question or concerns about your package via our [email protected] e-mail and we will get back to you as soon as possible. Best regards, Elegant Gifts CS Team ******** This package has been delivered to the address as of 04/04/2018 ********** April 4, 2018, 12:00 pm Delivered NEW ZEALAND Your item was delivered in NEW ZEALAND at 12:00 pm on April 4, 2018.

Response from Elegant GiftsApr 11, 2018

Dear John, After checking with UPS tracking page, we saw the reason that your package was not delivered is as follow: "The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address." Then, we checked your order and saw that the apartment number was missing on the order. Meaning, that information has never been provided to us at the time of check out. Please send us your apartment number via an e-mail to [email protected] and we will resend your order for free of charge. Thank you for shopping with us. Elegant Gifts CS Team. **************** This package was delivered *************** Service:UPS Ground Weight:1.40 lbs Shipped/Billed On:03/19/2018 Delivered On: 03/20/2018 3:18 P.M. Delivered To: PARKESBURG, PA, US Left At:Porch

Response from Elegant GiftsJan 4, 2018

Hi Debra, We are very sorry to hear that item arrived broken. Could you please send us a picture of damaged item to [email protected] and we will send you a replacement immediately. Have a happy and prosperous 2018. Best regards, Elegant Gifts CS Team.