Elegant GiftsReviews of elegant-gifts.co

Response from Elegant GiftsAug 2, 2019

Dear Nichole, We are sorry that you have felt this way. We know that you wanted to return your order and we said we would fully refund it as soon as we get them back. However, we only send return shipping labels for orders, when there is a problem from our side, such as a wrong item shipped, etc. Since we fulfilled your order on time with the right items, we kindly asked you if there is any reason for a shipping label request. Moreover, we have not heard from you since then. We will still issue a full refund if you send us the items back. Kind regards, Elegant Gifts CS Team.

Response from Elegant GiftsMar 27, 2019

Dear Vince, We have heard the bad news from UPS and we got in touch with you the same day to ask if you would like a refund or replacement. As you have requested, we are sending replacements for your damaged order. We would like to point out that we have no control over the packages after we ship them. Thank you for shopping with us and let us know if you have any other feedback. Best regards, Elegant Gifts CS Team.

Response from Elegant GiftsDec 22, 2018

Dear Jennifer, Your order is fully refunded and your missing coffee can sent via expedited shipping service. The reason, you only got the chocolate in the first box, was our warehouse splitted your order and send the one we have in stock first and send the coffee that was out of stock at that time next. We're sorry for the inconvenience this has caused. Thank you for shopping with us and have a wonderful holiday season. Best regards, Elegant Gifts CS Team

Response from Elegant GiftsNov 25, 2018

Dear Kelsey, You are right. We got your email about the wrong item on Friday at 6:37 pm. You also mentioned that you either want your money back or want a replacement. Your replacement was shipped next day as we mentioned on our email dated Nov 23rd at 6:56pm. We also send you a new email with tracking information for that replacement. According to the USPS record, your replacement will arrive on Nov 27, Tuesday. We are really sorry if you feel like "paid a company for nothing" and let us know how we can change it. Best regards, Elegant Gifts CS Team

Response from Elegant GiftsJul 5, 2018

Dear Shelley, First of all, we are so sorry that the items damaged during transportation. We will definitely send you replacement for those two broken items. You will receive an e-mail with tracking info as soon as your replacements are out. Meantime, you can always reach us via our Customer Service e-mail: [email protected] or via our website contact form at https://elegant-gifts.co/contact-information/ Thank you for shopping with us and have a wonderful day. Elegant Gifts CS Team.

Response from Elegant GiftsJun 13, 2018

Dear Joe, You are right. No website should ask for a credit card before telling one the shipping cost of an order. Also, our website does not require credit card to show the shipping cost. Shipping cost is calculated based on shipping destination. Therefore, one needs to enter the shipping address and zip code to see the shipping cost for their order. Therefore, in the check out page, one can see the shipping cost as soon as a valid address is entered. Then, if you like to proceed, you can enter credit card details or use PayPal to place the order. Please let us know if you have any problem with placing order. You can use our customer service e-mail [email protected] for a quick reply/help. Thank you for visiting us. Elegant Gifts CS Team.

Response from Elegant GiftsApr 11, 2018

Dear Esith, According to the USPS tracking information, your package was delivered on March 30th. Here is the message on USPS website. "March 30, 2018, 11:20 am Delivered, Front Door/Porch DES PLAINES, IL 60018 Your item was delivered at the front door or porch at 11:20 am on March 30, 2018 in DES PLAINES, IL 60018. " Please let us know if you have any further question via [email protected] Best regards, Elegant Gifts CS Team

Response from Elegant GiftsApr 11, 2018

Dear Marcelo, Unfortunately, delivery time for international orders is more than 7 days. We inform our international customers at our FAQ page that delivery of international orders can take up-to 10-15 days. We kindly ask them to review us once they get their package. Please let us know if you have any question or concerns about your package via our [email protected] e-mail and we will get back to you as soon as possible. Best regards, Elegant Gifts CS Team ------- As of 04/11/2018 USPS tracking updated ----------- April 11, 2018, 1:29 pm Customs Clearance BRAZIL Your item is being processed by customs in BRAZIL at 1:29 pm on April 11, 2018. --------------------------------------------------------------------