Donald M.
I bought the phone on the internet from…
I bought the phone on the internet from cell2get and somehow was switched over to electronicsforce. Anyway they sold me a phone advertised as new and when I received it, it came in a plain brown box with no paperwork. I called them to ask why and was told it was because the phone was an "overstock" item. Even overstocked phones come with some kind of paperwork. So I phoned Verizon and gave them the information and serial number from the phone and was told the phone was a refurbished item. So I complained and sent it back, then they tried to charge me a restocking fee. At least they were responsive and promptly refunded me in full. Although I did have to spend $15 to send the phone back with sufficient postage insurance. If sold as new it should come with all original packaging and paperwork. And even then it may still not be new.

