Electric Tobacconist® USAReviews of electrictobacconist.com

I was going through my email inbox doing some organizing when I came up on an order, shipping, and delivery confirmation from Electronic Tobacconist. I never received said package. I'd honestly forgotten that I made the purchase because it was from a few months ago. Regardless, I never received the package. I emailed customer support and explained the situation. They said there was nothing they could do because it was from a few months ago. That really shouldn't matter. If you want to keep customers then you should help them when they have a genuine issue and there is something you can do about it. Since it was a simple no, I will not be spending any money here again. I suggest DIRECTVAPOR.COM. They have a better selection, lower prices, and their customer service is great.

Excellent customer service. Had an issue and was immediately resolved no questions asked.

Great company with fast shipping.

This company places a deceptive free shipping with orders over $20 on their website, but they have recently instituted a $10 shipping charge unless you order more than $80 worth of product which they don't tell you about anywhere unless you investigate the charge in your shopping cart. They say it's because a signature is required for every delivery under $80, and yet I have never signed for any of their shipments it is always left in my mailbox. Unless you don't mind giving this company $10 in free pocket change with every order, steer clear.

Et_usa is a great company. Good selection of devices,Eliquid,accessories ,competitive prices. Extremely friendly staff that will respond to any questions, issues super fast. Yes there is a waiting que because of the current pandemic but it moves fast. There was only an issue the first few hours with thAt quee resetting but it was fixed promptly. I highly recommend electric tobacconist to everybody

I went online today at 2:03 to order and after 1 hour I was 3rd in line their page refreshed and put me back to the beginning. Stupidly, I thought I might have done something so I did it again and went from 2,300 to 7th in line and it happened again! This company is incompetent.

This would have been the second time using this company. I understand they may be having some difficulties with Covid-19 & supply, but they essentially put you in a virtual waiting room. This would have been fine if the wait was not roughly ~30 minutes, and once i was first in position it reset me not once but twice. I waited over an hour and still could not use this site. I suspect they are being very deceitful as the numbers of people waiting never went below 500 and never above 700. I will not be using this site again. It's completely unacceptable to have a customer waiting in a web page loop under the assumption I am helping to support the company.

They are a good business. They ship quickly and my orders have all been %100 accurate. Also you only have to spend $20 dollars to get free shipping. The catch is they usually don't have the lowest price so you technically are paying for shipping via paying more for your merchandise. Also, I havent been able to find discounts like online coupons or discount codes like I have been able to find with almost every other company I've ordered from. Legit company though.. 4stars all the way!