Electric Tobacconist® USA Reviews | Read Customer Reviews of electrictobacconist.com

Electric Tobacconist® USAReviews of electrictobacconist.com

3.9332 reviews
Smoking & Tobacco
Boulder, Colorado

Directions Website

Electric Tobacconist® USA

About Electric Tobacconist® USA

The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none.Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.

Electric Tobacconist® USA (electrictobacconist.com) has 332 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: electrictobacconist.com
Website: electrictobacconist.com
Category: Smoking & Tobacco
Location: Boulder, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 40% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Smoking & Tobacco, Colorado

Directions Write a review

Electric Tobacconist® USA reviews

332 approved reviews, newest moderated first

Kathy R.
Nov 12, 2025
In my opinion it took too long to…
In my opinion it took too long to resolve this. I ordered 10/22 and today 11/11 I received my order. I received in the beginning a lot of generic emails which didn’t help me solve my problem. Do you have a phone number people can call and talk to a person?
Response from Electric Tobacconist® USANov 13, 2025
Hi Kathy, thanks for taking the time to leave us a review. We're sorry to hear your order arrived later than expected. In most cases, our orders arrive within 10 business days; however, in some cases, delays can occur. Please note that to comply with the federal PACT Act, we partner with a specialized delivery network. This ensures all shipments meet legal requirements, such as an adult signature upon delivery. As a result, shipping schedules are organized by state, with orders dispatched on specific days. However, we're pleased to hear you received your order safely. We do not have a phone number, but all customer enquiries are handled via the Help Desk on our website. If you have any further questions, please don't hesitate to reach out. Best Regards - ET Team
Report
Shelly W.
Oct 20, 2025
This company is awful
This company is awful. They are based in England so I just found out but call themselves US. Their delivery is upwards of 35 days just shy of 40 day guarantee. The employees say same thing over ans over. DO NOT ORDER FROM HERE
Response from Electric Tobacconist® USAOct 21, 2025
Hi Shelly, thanks for taking the time to leave us a review. To clarify, we have a sister site that is based in the UK, as well as our site in the US. All US orders are shipped from our warehouse in Missouri. While most orders arrive within 10 business days, on some occasions, it may take a little longer. I can see your order was successfully delivered after 15 business days. We sincerely apologize for the delay and appreciate your patience and understanding. Best Regards - ET Team
Report
David S.
Oct 17, 2025
Very Long Wait For Delivery Yet To Be Received
I ordered Logic Vapes from this company in the amount of $285.00 on October 7, 2025. It is now October 17, 2025, and the tracking app indicates “out for delivery” for 10 days now. The company is based in Boulder, Colorado. I am based in Connecticut. So, this shouldn’t be a complicated delivery. I expressed my concern on their website and their response was I have to wait for up to 40 days before any refund may be offered. This is an unsatisfactory response. I am now in grave doubt the product will ever be received let alone ever receiving a refund.
Response from Electric Tobacconist® USAOct 20, 2025
Hi David, thank you for taking the time to leave us a review. We’re sorry to hear that you haven’t received your order yet. After checking your tracking, we can confirm it has been 7 business days since dispatch, and your order is currently in transit. While most orders arrive within 10 business days, on some occasions, it may take a little longer. Please rest assured, your order will be with you soon. For added peace of mind, we also provide 40-day package protection for any orders not received within that timeframe. If you need any further assistance, don’t hesitate to contact us via our Help Desk. Best Regards - ET Team
Report
Lori J.
Oct 11, 2025
You did great service again!!
You did great service again!!! Very nice delivery driver!! Thank 😊!!!
Report
Gil
Sep 23, 2025
Kind responding. But slow process
Kind responding. But late resolving issue until I urged again.
Response from Electric Tobacconist® USASep 25, 2025
Hi Gil, thanks for taking the time to leave your feedback. We apologize that your issue took longer to resolve than expected. Upon reviewing your ticket, we can see that we were awaiting a response from our delivery partner for an update on your order. In some cases, it can take time for them to investigate. However, we're pleased to see you received your order safely. Kind Regards - ET Team
Report
Jenifer M.
Sep 15, 2025
They are great my order arrived within…
They are great my order arrived within the time frame. I signed and that was it we'll use them again!!!👍😊
Report
Bethany
Aug 7, 2025
Great customer service
Always get a rather quick response and easy to communicate with an easy to work with and rectifying issues of non-working items
Report
lori T.
Jul 31, 2025
You will never get your purchase
My husband made a purchase on July 14, 2025. It is now July 31, 2025. He still has not got his order. Multiple messages were left on there website because they don't provide a phone number to talk to someone. NOONE had got back with him. BEWARE!!!!! This company is a scam. We have asked for a refund but Noone has replied back.
Response from Electric Tobacconist® USAAug 5, 2025
Hi Lori, thank you for taking the time to leave us a review. We're sorry to hear your order hasn't arrived. After searching our system, we weren't able to locate any orders or accounts under your name. Kindly respond to the Trustpilot Information Request so we can look into this further. Please note that all Help Desk enquiries are responded to within 48 hours during office hours, so we recommend checking your Spam or Junk folder for a reply. Alternatively, the order may have been placed with another retailer. If so, we advise reaching out to them directly. Best Regards - ET Team
Report