Electric Tobacconist® USA Reviews | Read Customer Reviews of electrictobacconist.com

Electric Tobacconist® USAReviews of electrictobacconist.com

3.9332 reviews
Smoking & Tobacco
Boulder, Colorado

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Electric Tobacconist® USA

About Electric Tobacconist® USA

The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none.Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.

Electric Tobacconist® USA (electrictobacconist.com) has 332 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: electrictobacconist.com
Website: electrictobacconist.com
Category: Smoking & Tobacco
Location: Boulder, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 40% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Electric Tobacconist® USA reviews

332 approved reviews, newest moderated first

Pat G.
Apr 14, 2022
Very fast response and resolution.
Very fast response and resolution.
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Gail Morrow H.
Apr 7, 2022
Such prompt and professional service
Such prompt and professional service! Thanks.
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RN luvs 2 V.
Apr 7, 2022
My goof resolved quick
I made a goof and ordered my fav flavor in menthol by accident. Quick refund. Nice emails too.
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Lesa D.
Mar 31, 2022
Still same issue can’t place order.
Still same issue can’t place order.. age verification and I filled everything out right. It’s over a $250. Order someone needs to just call me and place my order. Thank you .. didn’t mean to sound like a witch
Response from Electric Tobacconist® USAApr 1, 2022
Hi Lesa, we have contacted you several times regarding your account, but have yet to receive a response. Your account is fully verified and you are able to place an order at your leisure. You currently have two accounts under your name, as customers are only allowed one verified account per user, one is not active. We have contacted you on both emails detailing which is unlocked. Please let us know if we can assist further.
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Jimmy Q.
Mar 22, 2022
Great service
Great service
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Judith J.
Mar 18, 2022
Excellent customer service.
Excellent customer service.
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Mary
Mar 16, 2022
Customer Service saves the day!
Good evening: I have always been very happy with your service. I was very unhappy when you could no longer ship to my area, so I was thrilled when I got your email that you could now ship to me. I was so excited I was not careful reviewing my order. When you confirmation came I realized the order was for menthol instead of tobacco flavor. I quickly filled out a help form on your website but it would not allow me to submit. So I sent an email to customer service. It took almost no time for your customer service to get back to me. You can’t imagine how thrilled I was to read that they had corrected the problem and would be shipping my order in the morning so watch for the shipping email. I have rarely had to contact you, but anytime I had a question or needed help your response was always quick and your solution perfect. Your people are polite, pleasant and professional you can almost feel their smile in the emails. I am over the moon happy and completely satisfied with ET! Thank you for being so dependable and providing great products for us.
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Camille M.
Mar 15, 2022
Excellent service!
Excellent service!
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