Elavon U.S.Reviews of elavon.com

Horrible company. They treat their loyal customers horrible. Took 70k out my account with no notice. They are also holding 10k of my customers money. Stay away!

The devices did not work and cost my business thousands. Elavon continued to take fees out of bank account and when cancelled sent my business to a collection agency. Elavon also never deposited funds the devices did work for to bank account. The entire staff is useless.

Out of the blue one day my rep at Elavon calls me one day and says we want to verify your transactions are genuine by randomly calling customers. And so they called one customer and the customer happily confirmed the genuine sale. The next day I get an email from Elavon that my account is suspended. ALL my funds in my checking account approx $20,000 were transferred to Elavon. I keep calling them and emailing them with zero response. They have taken my money and won't even respond on why and when they will return my money. When I apply for other merchants they tell me Elavon has reported me on the Match List and they cannot give us services either. This is the most pathetic company of merchant processing in the world. Avoid them at all costs. They are there to ruin and scam small businesses like myself and make money off our our own hard earned money. Thanks, Uzair Tech Thrive LLC

My experience with this company was good until I canceled. They refuse to cancel my service and now I'm charged for services that were canceled 2 months ago and nobody wants to help.

Canceled in February And then it was charged for not using their service in March whatsoever. The person I canceled through didn't do their job so I was charged 104.99 because somebody didn't dontheir job. The third party that signed me up who represents Elavon sayis that elavon needs to refund me , And Elavon says I need to contact the third party. Though they all are all representing the same company everyone is pointing the finger at the other person and claiming no responsibility. Elavon is the company that charged me and will not issue a refund for not using their service. And claims have nothing to do with the person who sells her services and represents their company. Stay away from this company when you have an issue they will not address it. ... UPDATE: AN EMAIL WAS SENT TO YOU GUYS IN FEBRUARY WHICH WAS CONFIRMED THROUGH YOUR 3RD PARTY RETAILER AND YOU GUYS NEVER ACKNOWLEDGED IT WHICH IS WHY YOU NEVER CANCELED SERVICE. Update : It is now July 21st and they are still charging me. Ridiculous fraudster company

I've been with this company for over a decade. Now I am leaving. They are fine if you never have an issue outside of processing payments. I had a disputed charge, a rare occurrence for me. Their dispute resolution team completely dropped the ball. There was no follow up and then they didn't respond to emails at all. I paid over $32000 if fees to this company in 2024 and really resent losing another $3000 because they didn't do their job. As it turns out, I found out with a little research that there are less expensive alternatives to Elavon. I just sent an email terminating my account at the end of the month. Autoreply told me that my contact was out of office for the week and provided a list of numbers to call. Customer service answered, asked my name, then hung up on me. I think it was his lunch hour.

The really bad customer service when anyone in hardware problems and need urgent help. In routine they are very good but in problem they put their eyes on forehead.

As a small business owner, I wake up every day with one mission in mind: to take care of my team, fulfill our obligations, and keep the business moving forward. But right now, I’m dealing with a situation that’s not just frustrating—it’s putting everything I’ve worked for in jeopardy. Last Wednesday, I received a payment of $6,386.00 for a service we provided. A much-needed payment, one that would help cover bills and ensure my employees and providers are paid. However, on Monday, April 1st, I received a message from Elavon US Bank’s Fraud & Prevention department asking for additional documentation to verify the funds. I quickly provided everything they requested, and was assured that the funds were cleared and would be transferred to my account within 1-3 business days. Well, today marks the 5th day, and that money is still nowhere to be found in my account. I reached out again today to the Elavon’s Fraud & Prevention department, hoping to get some answers, only to be told that I need to wait until Monday for an update. If the funds aren’t available by then, I was instructed to contact customer service. To make matters worse, I was informed that my money is now "in management and accounting," but no one can give me a clear answer on why or when I’ll have access to it. I’ve been passed from one department to the next, getting nothing but vague answers and delays. Each day this goes unresolved is another day that affects not only my business but also the livelihoods of my employees and my ability to meet my responsibilities. I have bills to pay, clients to serve, and commitments to meet. The stress of not knowing when or if this will be resolved is unbearable, and it’s taking a toll on everyone involved. This isn’t just a minor inconvenience. It’s affecting real people—people who depend on their paychecks, people who rely on me to keep the business running smoothly. I never imagined that a trusted financial institution like US Bank with their payment processor Elavon would treat its customers like this, leaving them in the dark without answers. I’m not asking for anything special—I’m asking for basic customer service, transparency, and for my business to be treated with the respect it deserves. If anyone has faced a similar issue or has advice on how to escalate this matter, I’d be incredibly grateful for your guidance. This is bigger than just one transaction—it’s about the reality of running a small business and the people who depend on it. Please, US Bank, it’s time to do the right thing.