Elavon U.S.Reviews of elavon.com

The representative that helped me was so patient since I really know nothing about computers and helped me so much~

great service - knowledgeable and professional diane

Very helpful and quick service!

The customer service technician that I spoke to was very patient and explanatory. She helped make this transition to a new credit card machine much easier than I had anticipated. She was very professional but also very friendly. She made all the changes I needed on our receipts. I enjoyed working with her and really appreciated all her help.

After several calls I spoke with a Shanvi who eliminated the previous colleagues insistence that I needed to download the new security protocol via the Internet. I explained I did not have Wi-Fi at my location And that we use cellular service .they informed me that would not work. I explained there was no place on the move ingenico 5000 terminal to plug in an ethernet cable. It did not have a base. Shanvi said no problem and walked me through the entire process in a few minutes using cellular. She further stated that there were many other customers like myself who needed that additional assistance. Her skill sets an industry knowledge went far beyond a person, reading notes off a computer screen, which at times can be sensed on the other end of the call. And with your implementation of new technology to greatly eliminate wasted minutes during procedures, such as full card number recovery, etc., Elavon is now more merchant friendly. Bob Thornton State Director HBADE

Wonderful experience! I was assisted with good business practices. She was extremely knowledgeable and made the task we accomplished together. Very easy to understand and work with.

Sharon was amazing! I had to call to do an update to my device and was terrified! The written instructions looked very complicated. In just a few minutes, Sharon eliminated my fears. The update was flawless and super easy. I highly recommend Elavon to anyone who's thinking about a credit card processor. Reports are easy to follow and deposits are timely.

I had 3 questions/Issues when I called in. the rep was extremely helpful and I could tell she was smiling while walking me through the open tab issue. SHe gave me instructions and sent an email for accessing website to change salon name and emailed Dennis Graham to call me regarding wireless terminal . Thanks so much. I really appreciate the great service