Elavon U.S.Reviews of elavon.com

They quoted a rate of 1.79%, but in the end, the actual cost came out to around 4%. I feel the pricing was misleading and not what was advertised. Please be very careful and read all the terms and fees before using this system. Even though it says it is available through Costco, I would strongly recommend doing your own research and comparing the total cost before agreeing to anything

The worst scammers. Are holding $4000 of our funds for over a year and refusing to answer calls or reply to emails. They assured us the funds would be returned then lied and disappeared. CHECK THEIR BBB and YELP RATINGS!!! FRAUDS!!!!

Do NOT do business with this company. If you decide to cancel your account they will ignore the request; string you along; expect a record of cancellation (which they will not record); automatically take funds out of your bank account; and deny there was a cancellation request. If you prefer not to throw your money away then DO NOT DO BUSINESS with Elavon.

Elavon is DISHONEST!! Their sales ppl represented their equipment works with international cards but it was False! kept denying causing me loss of clients in thousands of $.. Their equipment only works with domestic cards! After much trials to find right equipment, hours with customer service with no knowledge & hanging ups on me, multiple equipment sent, returned as non working, finally after months it started working just to face Elavon closed my account for not liking my frustration without single warning! All attempts to resolve failed. Their executives Jennifer, John are rude, bullies. They Froze my $17K for 90 days! And additionally debiting my bank account for $33,000 which my bank was able to stop. Awful company with non working weak equipment, bad customer service ! Avoid at all costs

LESS THAN ONE STAR. Worse pathetic payment service. It's all fake.

Absolute bunch of crooks! Thieves! We're currently filing a law suite against Elavon as we woke one morning to find that this company kept over 140k and to date wont say why? Theyve dodged our attorney for months and everyday the reps there are hiding as well. They also say we signed a contract with them however us, nor them, nor the rep that set us up with this company years ago have any record or knowledge of it. Stay away from this fraud of a company!

An absolutely egregious company to work with for your business. Please read the Google reviews about how their company operates. They have no code of ethics and the customer service is below one star. I would highly recommend choosing any other company to process credit cards.

I rarely leave negative reviews, but my experience with this merchant services provider has been extremely disappointing. I was promised transparency, fair pricing, and no hidden fees. Unfortunately, my actual experience has been the complete opposite. Before signing up, I specifically asked detailed questions about PCI fees, annual fees, equipment costs, cancellation policies, processing rates, and contract terms. I received written assurances that: • No PCI fee would be charged as long as my account remained compliant. • I would receive advance notice before any PCI-related charges. • The Poynt terminal was a one-time purchase for $150, not a rental. • No monthly equipment rental fee would apply. • There was no long-term contract. • There was no early termination fee. • Future fee changes would be communicated in advance. Despite these promises, I experienced unexpected charges, confusing fees, and a complete lack of transparency regarding what I was actually being billed for. A $99 annual fee was charged even though I had been told otherwise. Additional fees appeared that were never clearly explained during the sales process. When I tried to understand the charges, getting clear answers was extremely difficult. To make matters worse, access to transaction details and reporting was very limited, making it nearly impossible to independently verify the fees being deducted from my account. As a business owner, I should be able to clearly see and understand every charge being applied. When I decided to cancel due to these issues, the process became even more frustrating. After being told there was no long-term commitment and no early termination fee, I was faced with additional obstacles and conflicting information. The biggest issue is not even the money itself. It is the lack of transparency, inconsistent information, unexpected charges, and the amount of time and stress spent trying to get straightforward answers. Small business owners deserve honest pricing, clear communication, and full visibility into their accounts. Unfortunately, that was not my experience. I cannot recommend this company based on my experience.