Elavon U.S.Reviews of elavon.com

the best way to describe this credit card processor would be THIEVES they refuse to help you, they blame you for everything, and they bombard you with extra fees they have super nasty employees who work in their loss prevention department they ruined my business that I had for almost 40 years they only care about Elevon nothing else you as a customer means nothing they will destroy your business and don't even blink RUTHLESS UNCARRING THIEVES Gary Roman President Houseofbeautyworld.com

This company lies. I have been promised a refund and received emails detailing the exact amount. They returned less than half and with no further details said they have completed the return. I assume you have to do everything four to five times with this company as it took several times to cancel. I have email confirmation of cancellation in OCT and they are still taking $132 every month. More than just plain stupid these guys are grifters.

Not worth your time. I’m a small business owner and closed my account after realizing I no longer needed their services. Typically my charge was $5 for renting the device, when I closed my account I noticed a $30 fee applied. I called to ask what the difference was and they said it was the new price increase. I was never notified. Not only that, I would be getting one more monthly charge since I closed my account after their billing cycle. Representative argued with me and said she could wait to see if a refund would be applied. Worst customer service.

Elavon has there head so far up there ass they cant see day light. Dont know why or how costco even would recommend this company.Brie there is nothing you can do. Elavon processing credit card system need be updated. You have do be around wifi for it to work. Your credit card processing is outdated.

We had a customer tell us she was going to dispute a legitimate sale so we contacted Elavon customer service. The rep I spoke with sent an Excel sheet over that showed the transaction in question was 066 ACCEL FRGN. He said that means fraud. I was concerned that 3 other transactions on the sheet showed the same thing and I asked if they were disputed as well, he said I guess so. Turns out Accel is an interchange network there was no fraud or chargeback, I found this out through our bank manager that set us up with Elavon.... We are going with a different processor. We are so tired of Elavon's incompetency. From machines that constantly reboot (Desk 3500's) and reps that don't know what they are talking about, we are done.

I've had Elavon since 2019. In 2019 I would have given them 5 stars; now I wouldn't even give them 1. I just dropped my account with them after 2.5 hours on the phone with 12 reps. None of the USB/Elavon reps (Elavon is a div. of US Bank) knew anything except how to put you on hold and transfer you. Elavon has a version of Square for small businesses. Currently, they are calling it BAY. It is 2.6% + .10 per transaction. Last year, they started charging annual fees for all the different credit card companies. Disc gets $35 - $45 a year, MC gets the same, AMEX gets the same, etc. It adds about $160 to $200 a year in upfront charges. They don't tell you this; they just take it out of your bank acct, and you cant' get it back. It's not in the contract you sign. And when questioned, they say they sent a letter -- they didnt. Then they say they included it on your statement (15 days to one month ahead of the charges), but it's in 6-point type, somewhere you wouldn't normally look. And if you're seasonal, as is this business, you don't check your acct because you're CLOSED. It's fraud. As mentioned, I just dropped them, so I'm now I'm without a cc processor but I DON'T CARE! Nothing is worth dealing with ELAVON. UPDATE: The saga continues. First, an email from Trust Pilot telling me if I don't provide more details they will take my post down. (Name, Tel #, Merchant ID#). I sent the info. Then two "how did we do" surveys, one from Elavon and one from US Bank. Then, this morning, a terse email from Elavon with a return address label from a Heather address to "To Whom it may concern..."***PLEASE NOTE: This case has been closed, should you need any further assistance please submit a new email request. Do not reply to this email. *** [My] Upcoming Days off: March 20th -24th & Returning March 27th." Then a call from Christian and Elavon Canada (Toronto area code). Christian said "this is recorded," and he asked me for more details about what happened. When I started to mention the money taken out of my account for charges, not in my contract, he started to talk about charging for processing debit cards. I reminded him this was a flat rate contract and this was not in the contract -- doesn't matter if it's debit or credit, MC, AMEX, etc. He then quickly changed to he was now only calling to see if I had received a confirmation email on Friday -- I didn't -- and the call tag on Monday (it came on Tuesday, today.) In terms of emailing the Brie contact listed in Elavon's initial response on Trust Pilot, I'm pretty sure it is another time waster. (She would be rep #14.) They took the money, and they're not giving it back and they don't care what is in the contract. This "update" is to confirm my original comments - Elavon is a mess and not worth dealing with.

Tilbød mig en indløsningsaftale til 0,8% fladt på alle danske kort. Den aftale løb de så fra 3 måneder senere. Jeg er hensat I stille undren. Hvordan havde de nogensinde regnet med at kunne slippe afsted med det, uden at det ville få konsekvenser. Har opsagt min aftale med dem og skiftet til Pensopay. Kan klart anbefales.

Elavon support is terrible. They are treating their customers as dummies. Asked a question and the person from the response was 'It's on the document. Go and read it'. What a great customer service Elavon.