Elavon U.S.Reviews of elavon.com

this company. they charge back without any notification charge you high % percent like 4.1 and they don't take any responsibility at all horrible business practice i wont recommend it .

If I could give a lower rating than 1 star I would. We experienced fraud on our US Bank business account which resulted in our existing bank account being frozen and a new one opened. Today is day 10 (business days) of Elavon withholding our daily deposits totaling over $22,000 due our company. We were told today Elavon has finally updated our account to reflect the new bank account number however it would be another 1 -3 days before they released the money into our new account.This should have been a simple change with a 24 - 48 hour turnaround but Elavon apparently is unable to offer that type of customer service. Suffice it to say check reviews carefully before you consider even thinking about using this company to process your credit cards. The fees are high and if you are ever in a situation like ours you will need to fight to get Elavon to update your account and release your funds.

If you are a small business don’t use them. They will tell you that you signed a contract saying if you have a dispute from a customer that you have to pay it up front while they go through the process of getting it back. I have been “waiting” in their process for close to 3 months now and they have charged me $15,000 and taken it directly out of my account. I am a small business who is now in the negatives because of this.

One of fraud company , who misguide customer, take money from account and then disconnect service in the middle of business. Sales team charged from my account as system fees, when i called they said go ahead and disconnect , and later on without any info, account was disconnected and money was also withdrawn and customer payment got failed .

Elavon requires highly confidential information be sent using normal email only. They consider it safe to send complete banking information and SSN or TIN information over normal email. They will not accept any other form of communication for this information including extra encryption by gmail (we tried but would not work).

Had Evalon for 20+years, fees were high, so we expected a high standard of service, and communication sometimes poor. Had an issue with a charge dispute and they didn't back us or return discussion till after I connected them. It's obvious that they are not merchant friendly. DNC

I have been a customer since 2007. I have been trying to update my deposit account for over 5 months, and have submitted the account change form over 10 times now. The response I get by email is something like "Sections 2,8,9 missing or incomplete information" etc, with no real description of what's incorrect or missing. When you call Support for assistance, they tell you that the account change is another department and there's no way to contact them except email. Support doesn't no why the form was rejected, so they guess and tell you to resubmit the forms. Right now I'm told there is an error in Section 8, which is the old and new account info. It is correct and I sent copies of checks along with the request to prove it. Still I'm told something is "missing or incorrect". The worst customer experience ever and a huge waste of time.

They held my payments and then hassled my client about his payment. Then they said that I did not have a legitimate business, when I set up my business account through US Bank. They refused to process my payment of $1,137. Then my case worker claimed that her phone didn't work and she couldn't help me over the phone. Somehow she was still able to call and hassle my client with multiple voicemails. I also paid for my card reader twice, which they refused to reimburse me. Whatever you do, do not get involved with this horrible company. Do yourself a favor and use something like Square instead.