Elavon U.S.Reviews of elavon.com

We signed up for services after discussing our needs with a sales representative. Filled out forms, completed application and it was all down hill from there. Basically a non-starter. Equipment sent out and instructions to install a software that we did not ask for. Once we realized this equipment and service would not work we tried reaching out to the sales person with no response. After losing a day of sales and spending hours on the phone with my POS company and Elavon tech support they confirmed this setup would not work. We are almost 2 weeks into this and still no reposnes. I called this morning to cancel. I now have to cancel Coscto Membership which I signed up for to get the "better rates". Waste of time, money and sales.

This is an extremely reprehensible behavior. I was unilaterally terminated from the contract without any given reason, and this company took away my business's earnings. This has caused me irreparable losses, an amount substantial enough to jeopardize my business and my reputation with clients. This is unacceptable. As mentioned in the reviews from July, this company definitely needs a thorough investigation.

The merchant change department of Elavon leave much to be desired in the PR department for established customers. It took me a ridiculous 14 days to change my account information due to fraud!

Worst,Worst Worst. I had used this company’s credit card reader since July but after two weeks I did not see those money given to me. The total money is $309,04. Then I called them hundred times but there was no answer. last month they told me they would mail me a check but I have not got the check. they just play games with me. I already terminated this account in July 15, 2023 but today I got a letter which said I owe them money $59.27 which is called Delinquent Fee. It is so ridiculous . please give my money back.They are scammers. I went to costco and someone told me they are the third part of the costco. They really ruin costco’s reputation.Avoid those group of scammer. After I posted it and I got a phone call from elavon, the lady told me they had mailed a check since 3 month ago. I was curious if the mailed need 3 month from their company to San Francisico. She is a cheater too. She could not find any record from their company which they mailed me a check. They just they want to give me my check. They are all cheater.

Worse customer service imaginable. My account somehow started being used by hackers for unauthorized voice authorizations so they can verify stolen cards. I was charged for months on end for these charges and nothing was done. I called almost a dozen times and finally at the end they send me a notice saying they are terminating their relationship with me and my services are no longer active. I was never even credited back for those charges. Never will do business with them again.

ALL small businesses just need to read all the reviews here. What a crooked and corrupt company who DOES NOT CARE about customers. READ ALL the reviews here....I beg of - if you can sign-up with a different process - please so so NOW. They do not help you. They over charge - well documented here. They should be put out of business based on all the companies they have hurt. I am sure there are 1,000s more....and I have seen on so many other websites just horrible reviews. My boss and I and just floored how bad this company is. They could care less about customers.

Do not use this company they are thieves. The underwriting team hides their true intentions in the small print with terms and condition not stated clearly. They withdrew $33,431.60 US dollars out of my account and told me they would hold it for up to a year. They are liars and thieves please do not use this company. We have processed with them for a short period of 3 months we are a family owned small buisness and have processed around 120k with them in the last 3 months well they with drew every Penny we processed from July which equaled $33,431.60 we sold some fairly hivalued items and had a good month. Their loss prevention leader Jessica Brite authorized that amount be deducted from my bank account with no authorization to do under her assumption of charge backs and told me that we are a security risk due to us having a high volumes month of processing. How can they just assume anything with no reasoning to assume it. So they go off of their opinions rather than facts. I’m trying to get a class action suit started against them if anyone else who reads this have had issues with them taking large amounts of money from their account please contact me. Shoals Family Antiques & Consignment on FB

Elavon are CROOKS! They will take the money and keep it. READ the reviews - this is their business model. You will spend MONTHS contacting them OVER AND OVER & they’ll lie to you! DON’T USE THIS COMPANY. They are dishonest thieves.