Elavon U.S.Reviews of elavon.com

My MID was terminated without any notification, and they holded my balance of 1480usd for more then 9 months, after 9 months it's been 3 months I am continuously chasing them to get my reserve balance released, but no proper response is provided,

We tried to use Elavon as a small business because we had heard it might have better rates. The pricing was not transparent, the customer service was not helpful, the system was very difficult to log into and access, the buy button was a nightmare to set up and took days working with their tech team, and their system is so outdated their own tech support seems to have a hard time using it (some of it still runs in DOS). Pricing varies by type of card, online transaction vs in person swipe, etc. When I called and asked for their rates, the customer service agent was able to tell me a few things over the phone but refused to send us a price sheet and said the rates could change at any time. After more than 6 years of trying to navigate their system, we were just told that they closed our account with no notice. They claim to have called, but we confirmed the phone number and the email and have no calls, voicemails or emails from them regarding closing the account. Do not recommend.

I was on vacation. My Converge online payment link stop working. Called support but they verified every details like bank account number, merchant id but didn't help me because they need batch ID, terminal number(which they think i always carry with me like a phone). The rep disconnected call which they not suppose. I decided to end up, 3rd attempt with rep they connected me customer service and that rep helped me to close my account by verifying all details. He said it was sad that you didn't got tech support which I suppose to get. Big surprise for me they didn't activate my online payment link but they CANCELED MERCHANT ACCOUNT with same verificayion details. Shame on this guys Company Name: Pestisect Pest Control Time of calls 6.49pm, 5.21pm, 5.08pm Mar-13,2024

Its been three days since my customers have paid and Elavon is keeping the money. They are not sending it to me, and they are not returning it to the customers. For some reason, Elavon thinks that $3,500 in customer payments made to my company belongs to them. I have made three calls to their customer service so far, and I am just transferred to endless holds. I will ask my customers to dispute the transactions with American Express, hoping they can get their money from Elavon. No one from Elavon has reached out and told me why they are taking my customer's money, and no one will tell me why when I call. Elavon is just keeping $3500 in payment because they feel it's theirs!

Aldrig i mit liv har jeg oplevet noget så uprofessionelt og dårlig service af en helt anden kaliber! Vi har siden start februar, haft problemer med at vores kunder i udlandet ikke kan købe billetter til vores shows med deres mastercards. Utallige opkald til deres "kundeservice" og mail korrespondanser, dog uden held. Løgn på løgn på løgn "Det kigger vi på, og vender tilbage", "Ja, det kan jeg godt forstå. Jeg vender tilbage når vi har lyst det" Snart en måned senere, har jeg hverken fået et eneste opkald eller mail om at problemet er løst. Ikke engang en stjerne er værd at give, kan man ikke give nul ?

Blev behandlet af en Anja, og hun var fuldstændig ligeglad. Hun glemte både at opdatere mig og at svare tilbage.... Det værste er at hun spildte 1.5 måneder af min tid.

Absolutely terrible! Closed account and was still getting charged every month for fees. Not only for one account but for an old account we stopped using over a year ago with no refunds given. Said they will put in a request but it’s been months. Go with a smaller company, this one is terrible and too many people and reps to try and keep track of. I’m guessing they want it this way..

This company is truly a thieve, I will be having investigation on this company. They have charged excess money, taking money and holding a money that they are not authorized, I will be put a legal complain with the government and I will follow the investigation to the last minute of it. we have been closely watching this company and soon it will be in the news.