Beverly W.
Knowledge
Knowledge, customer service, Solved the problem quickly

Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce.Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth.Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Elavon U.S. (elavon.com) has 677 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Showing 391 reviews with 5 stars · Clear filters
Beverly W.
Knowledge, customer service, Solved the problem quickly
Irene
Amy was kind, thoughtful and patient with me.
Response from Elavon U.S.Apr 1, 2026
Thank you for taking a moment to share your experience with us, Irene. We're happy to hear you were provided with kind and thoughtful service. Have a wonderful day! ^Nathan
Albert B.
Amy was incredible! She stayed on the line until she solved my issue with the software. She was very polite and knowledgeable of your product. I wish I could treat her to a nice lunch!
customer
The customer service I received was incredibly helpful and I am very grateful!
Lori H.
extremely professional experience dealing with Angela. She was very patient even while i was frustrated trying to reset my device. it took a long time because we didnt know about the internet problem…nothing stopped her. she was kind, patient and we didn’t stop until i got the terminal reset. she is a keeper.
Daisy auto C.
Well treated and excellent service
Response from Elavon U.S.Mar 10, 2026
Thank you for taking a moment to share your review with us. We're happy to hear you are receiving 5-star service. Have a wonderful day! ^Nathan
Mike The daily L.
I was originaly calling to cancel my service due to difficulty with ingencio mobile device. The care rep.( Hanna) answered my questions and educated me on how to use the moble app. for manual c.c. payments. she was polite and knowledgeable about the products. Great service thank you!
Response from Elavon U.S.Mar 10, 2026
Thank you for taking a moment to share your experience with us, Mike. We're happy to hear you were provided with 5-star service. Have a wonderful day! ^Nathan
customer
First time caller to Converge customer service. Rep Robin was extremely knowledgeable and helpful. Account had not been transitioned from talech to converge. She closed the old and added the new on payments insider and walked me through how to get the information I need. Waited until I was successful