ELAGIAReviews of elagia.com

I ordered a dress that according to the delivery details was supposed to arrive on December 23rd, I paid extra for urgent delivery because I needed it for December 29th. Despite that, the dress arrived on December 30th. I contacted them to return the dress (I didn't even open it) but they don't want to refund the money, they just do a credit. Hey, you sent it late, the dress didn't arrive on time, give me my money back and I'll return the shipment. Very bad customer service and very irresponsible and unprofessional contact person. Elagia, just a picture on the website, nothing more!!!!

I give this review a five star . When my package arrived, it looked just like it did on the website. The material was beautiful. There were no wrinkles in the outfit.. I gave my exact measurements and when the outfit arrived, it fit perfectly. It took a little longer for the package to arrive, but boy was it worth it.

Avoid Elagia – Terrible Customer Service and Misleading Policies I want to share my horrible experience with Elagia so others don’t go through the same. Their services are completely unreliable, and their handling of my order has been unacceptable. 1. Shipping Issues: I paid for express delivery (6–10 business days), but my parcel arrived weeks late. On top of that, I was hit with significant import taxes that they never disclosed. 2. Misleading Returns Policy: They advertise a “simple 20-day return process,” but in reality, it’s the opposite. I was forced to arrange and pay for a return carrier myself, which goes against their claims. When the carrier refused the parcel due to tax complications (caused by Elagia’s setup), they left me unsupported and refused to pay any extra charges. 3. Unresponsive Customer Service: They take days to reply, ignore requests for escalation to a manager, and provide no resolutions. When I requested a refund for the shipping costs I paid, they ignored my request entirely. 4. Failure to Honor Commitments: Elagia breached their own terms and conditions by failing to deliver within the promised timeframe and refusing to take responsibility for the issues caused by their operational setup. I’ve wasted so much time, money, and energy dealing with them. Their disregard for customers’ rights is shocking, and I will be posting about my experience regularly to make sure fewer people fall for their false promises. Please think twice before buying from Elagia – their services are not what they advertise, and their customer support is nonexistent.

Wrong size, bad quality, bad experience with this brand

Awful company and customer service. Took 2 weeks to ship my outfit. It didn't arrive in time for my event. Tried to return, they wouldn't let me. To make it worse, when I tried the suit on it was see through! (white) Don't waste your money!!!!

Quality of fabric - low Time delivery - very long 1 month while I paid for fast shipping. Size chart - small

You are stealing, I sent a dress for a return and you are putting excuses saying the dress has stains when that’s how it arrived. Please give me either the dress or my money back

This store has quickly become my favorite place to shop. The moment you walk in, you’re greeted by a friendly staff and a gorgeous selection of clothing that caters to all tastes. I love how they stay on top of the latest fashion trends while also offering timeless classics. During my last visit, the staff helped me find the perfect outfit for a wedding, and I felt absolutely stunning in it. Their attention to detail is apparent in both their clothing and customer service. I’ve received endless compliments on my purchases and can’t wait to explore their new arrivals. Don’t miss out on this incredible shopping experience!