eJuice Direct is an online discount vape shop offering a big selection of premium Vape Juice, Tanks, Box Mods, Starter Kits and Vape Devices at discount prices!
eJuice Direct (ejuicedirect.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Minrada P.
Yesterday, I have successfully ordered 6 bottles of "I Love Salts Spearmint" on your website. Everything went well for the order until I got an automatic message from your website saying "Your payment details could not be verified." Nevertheless, the money transfer has been successfully I send an email to support@ejuicedirect since yesterday until right now still don't have any response from their staff
Peter H.
Straight up scam. My account was charged twice after I confirmed my age with ID, I didn't even get the opportunity to confirm any sort of purchase.
KELLY B.
Sent the wrong pods sent mesh should have been quarts
Mandi J.
Placed an order 10 days ago. The tracking says it has been ready for the past 8 days. Yet they have not shipped it out yet. Sent emails, tried calling but always says that they can’t answer the phone. I left messages as well. Still nothing. Got scammed out of 60.00.
Chris B.
Order was marked delivered. Never was. Contacted them. They didn't get back to me until my 3rd email to them. They respond slow af. They seem unwilling to even attempt to make it right. No phone call no email nothing. Don't use these thieves. Now they're saying I never re0lied to them when i replied TWICE
Response from eJuice DirectMay 22, 2024
Hello Chris , I was able to see that we had responded to you. However we have not received a response from you . If you would please reply and reach out to someone in our customer service department we would be happy to look into your request for you not a problem. please reach back out to [email protected] .
Doug K.
This was my first and last time ordering from ejuice direct. i never got the discount for first time ordering, and after realizing this i did the math and your not getting a discount. There making there money back on shipping. if you spend $90 as i did, you shouldn't be charged $12 for shipping on a package that had 2 bottles and a small mod and weighed just over 1 pound. There's way better places to order from and if I would have been paying attention I wouldnt have ordered from here.
Response from eJuice DirectMar 26, 2024
Hello Doug, we were able to take a look into your order. we did see that the free shipping code was not applied in the order to receive the free shipping . We did reach back out in regards to your email and never heard back . please reach out to [email protected] and some one from our amazing customer service team will be more than happy to help you with getting this all worked out . We look forward to hearing from you . Business hours Monday-Friday 9;00am-4:30pm pst.
Justin C.
Terrible website and customer service. They have been holding my money for three months. Package was sent to wrong city and then invalid number. What a joke this has been.
Eduardo G.
I made an order, today, January 28th 2024. And had the same expericence as other guy that posted prior tome. The website said, there was an error in the payment method. BUT, they debited my credit card. No one answer that phone. I sent emails, and I am waiting for an answer about my order, and if they are not going to process it. then, they must refund me my $86 that I paid. If they refuse to reply me with a solution soon. I will report this business as a scam and fraud website with credit card and online reviewers
