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Volusion (ejuiceconnect.com) has 210 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Brittany D.
I will not use this company again as long as they use fedex. I'll pay extra for better service elsewhere. Still haven't received anything. Always late. There are still plenty of better companies out there.
Kapil G.
I was sent items which had expired "best before" dates. With high shipping costs, merely refunding original item value is not good enough. And they don't provide replacements. Bad refund policy.
LUKE
This company used to be great. Nowadays it’s a joke. Their online inventory is way off. They’ll either just ship part of the order or cancel the order altogether without as much as an email to let you know. This has happened 3 times back to back now, even talked to them over the phone after the second time. Waste of time, there are lots of better places to order from.
Mist R.
I used to love using Ejuice connect, they have a great selection, easy to use website, and awesome prices! However, they use Fedex delivery sometimes for some bizzare stupid reason, Therefore, I and many others on this and other platforms have had delivery issues with orders... Also, I ordered several items but they neglected to tell me that the only item I really wanted, A Tank kit, was not available, and just sent the two juice bottles that I really could have done without and only included them to save a bit on shipping.. If they would have told me, I would have canceld the entire order and saved $22 in shipping, To their credit, They did issue a refund for the Tank kit but still should have given me an option so I didn't have to pay a rediculous $22 shipping on just 2 bottles of juice as the entire order required "Adult Signature" because my state government is a bunch of morons. To make things worse, The dishonest garbage truck Drivers at Fedex kept speeding by my house without stopping because they are too lazy to get out of the truck and knock on the door, and kept marking my order as unable to deliver until I was forced to report them to corporate and physically find and call their local station superviser "Patricia" to force them to turn around and make the delivery. Ejuiceconnect, I beg and emplore you to please stop using Fedex, communicate better and go back to using the USPS. Fedex will and is already tarnishing your amazing reputaion of being a quality merchant, and by looking at ANY review site about Fedex, the reasons are obvious why Amazon banned it's sellers from using them for deliveries. I really wish I could give 5 stars to Ejuiceconnect as service in the past has been outstanding when they used USPS, but with all the hastles and money I've had to endure to actually get my order this time because they chose to use a garbage company for deliveries and for multiple failures to communicate in this instance, I honestly can't even rate you with even 2 stars...
Keith
It’s been over two weeks and my order STILL has not shipped. I have emailed them for a refund but they do not reply. I regret giving this company my business. Never again.
Cse K.
They refunded my order without contacting me. But when they refunded my order they left me short 12$. It's only 12$ but the company is clearly a scam. They have been in legal troubles and obviously have never recovered.
Tom
Bunch of incompetent failures, Won't ship to "PO boxes anymore" because of a "new carrier" but they still use USPS priority mail. USPS doesn't deliver to my house and only my PO Box at the post office since I live remotely... Now the post office returned the box to sender since E JUICE CONNECT didn't put my box number on the shipping address. I always have problems with their customer service too, they are so rude and the first time they cancelled my order blindly because of this PO box situation. Also they started offering "free shipping" on orders 99+, just to take it away instantly because of their greed. Lost a customer for life. Horrible.
Christopher L.
Garbage customer service. Canceled an order without telling me then made up a story about my card being bad. I had just used it that morning so more BS. Great prices, but I won't do business with a company that lies to me. High prices on shipping. Do yourself a favor go somewhere else. These creeps don't deserve your money.
