Debra D B.
I cancelled after my first order
I cancelled after my first order, they continued to send product; I contacted support who couldn’t find my emails and continued to send products I think they’re inept and possibly challenged. I will take action if you don’t stop sending me products. Their response is not true they sent two more months even though I contacted them each time; they couldn’t find the original emails and insist they’ve done nothing wrong so now I have 3 months of product which I tried to cancel. This is the truth
Response from Eir NutraApr 3, 2023
Dear Debra, When you originally purchased Quantum, you signed up for monthly subscriptions. These automatically charge and send you your next order every 30 days (or another amount of time that can be changed in your subscription). After you received the email notification of the automatic second order being placed and shipped out, that was the first time you emailed us to cancel and refund your order. We offered a paid return label so you would be able to ship it back and receive your refund. We also canceled the subscription and no other orders have been sent out or have been charged for. You stated you were unable to print the return label due to personal reasons, and because of this we understood and allowed you to keep the order as a gift and we proceeded with the full refund on that second order. Since then, you have continued to contact us saying more orders have been sent, which is impossible due to the canceled subscription. We hope this clears up any confusion or miscommunication between us. Best, Lily Eir Nutra Customer Service