Daymond L.
I had a monthly subscription
I had a monthly subscription Was not fulfilled. Waited six weeks Some confusion between me and You on new order . No customer service to try sort it out. Still waiting on the order. On the positive side Was only able to take for two months But felt very encouraging results. I think you should prioritize your monthly customers to assure the get They’re product ahead of first time customers.
Response from Eir NutraJul 6, 2023
Hi Daymond! We deeply apologize for the delay in shipments. Due to unexpected extraordinary demand we sold out in April, and some subscribers missed their shipments as a result. We made sure our subscription customers were the first to receive their orders when we were back in stock, and provided a 50% discount as a thank you for their patience. We have responded to each of your emails and sent follow ups without reply. Please check your spam folder in case these have been sent there. We do see that your latest shipment has been delayed in transit without recent updates from the courier. To avoid any further delay we have shipped you a replacement free of charge. We are so happy to hear that you felt encouraging results while taking Quantum and are excited to help you get back in the routine. Thank you for your patience and please reach out to us if you have any further questions or concerns.