EILEEN FISHERReviews of eileenfisher.com

The way this company treats its customers is beyond awful. They charge astronomical prices (which for some reason people, including occasionally me, actually pay) for thoroughly average items and then provide NO customer support. I made the critical mistake of using the return label they provided to return a top. I knew from experience that it would take about 60 days to get my money back (if the package reached them at all), but I did it anyway because I didn't have time to drive 65 miles to the nearest EF store. It's been WEEKS and according to tracking, it has not moved one inch from my local post office. I have e-mailed over and over begging for help; I know I will wait on hold for an hour before being disconnected if I call, so I'm not going to bother doing that. I plan on calling my bank and initiating a chargeback, because that's the only way I'll ever see my money again. Never, ever, ever again will I order anything from them. If you absolutely must have EF items, order them from Nordstrom, Saks, Bloomingdale's, Neiman Marcus, or other stores with good customer service. Avoid ordering directly from Eileen Fisher at all costs. They also will not help you with articles of clothing that fall apart shortly after purchase. I also know this from experience. You'd think that spending all that money would get you a long-lasting item; you'd be wrong. The quality of their clothing has fallen drastically in the last decade, and I would know since I've been stupidly buying EF stuff since the 1990s.

I ordered a pair of trousers in my usual Eileen Fisher size on line for the first time. (I have several pairs in the same size purchased in store acquired over a few years). They didn’t fit and I had to exchange them. I was charged £35!! to return them via their returns system- not warned and given no alternative. I wrote to complain, got no response. Wouldn’t buy on line from them again and it’s put me off Eileen Fisher.

For returns customer service is non existent. Phones are not answered. Email give automated responses. The chat feature is pathetic. A month and counting has passed for returns not being processed. The only communication thru chat put the blame on the pandemic for the delay. You give them a tracking number they claim they can’t pull up the info even though you just pulled it up. Problem is this has been happening as far back as 2018 also sooooooo...... They give you a “smart label” to use for returns. After I contacted USPS I find that this is a cheap way companies handle return. I have no problem with that except that your return package with other packages sits at USPS waiting for the agent from the company to come pick them up. Representatives claim they are short handed and can’t give any update whatsoever but they are still processing orders. So I have no idea if or when I’ll get my refund processed. Like I said before I found comments about EF where customers had to wait a long time before their returns were processed (before the pandemic). I’m going to see if my bank can start and investigation....