EILEEN FISHERReviews of eileenfisher.com

Terrible customer service, impatient and rude, barely civil on the phone. I won’t buy from Eileen Fisher again based on this interaction with customer service. Who would spend the amount of money EF asks only to have someone scold and interrupt you when you call politely with a question about a return?

Don't order from UK if you have any doubt. Returning costs £40+ deducted from your refund!. Little help from customer service. I like EF clothes but won't be ordering any more. Tip for consumers: The difficulty in returning items from UK via DHL, no alternative given. Having to print 3 copies of way bills, invoice and label. Finding a DHL shop and then given conflicting information. Absolutely disgusting that having spent a fortune as a regular Eileen Fisher customer it costs £40 to return items.

no online shipping to Canada

No shipping to UK

For more than a year, Eileen Fisher has been unable to figure out how to properly issue PayPal refunds. Despite tutorials from PayPal and multiple customer complaints, Eileen Fisher is still issuing echeck refunds rather than credit card ones. Whether this is to skirt transaction fees, delay refunds, or practice simple incompetence, the company's inability to use the system is unacceptable. Either they should master the process or remove the payment option from their website. In the meantime, you've been warned to never use PayPal for payment if there's the slightest chance you'll be returning the item(s).

They had a bug on their website for some time. The "add to cart" button wasn't working in a chrome browser on any device. I work for a tech company... I know a bug when I see one. Because of this, I was unable to make a purchase during one of their sales. I asked for them to honor the original sale price & help me make the purchase another way. They could check the sale since I emailed them the same day as my issue. Not only have they still not fixed the bug but they are not giving me any sort of assistance regarding the sale price and the gift for my mom. All they said is they'll help me pick something else out for her. They couldn't even send me a one-time payment link to make the purchase. Instead, I have to call them to make my purchase. Basically, I have to pay (literally) more for their mistake! Seems like an antiquated e-shop with bad customer service. No matter the clothes quality, I will NOT be purchasing from them ever again.

I am writing this from London, UK to say how shocked I was to be charged £31.37 shipping fee plus a £1.57 re-stocking fee when I returned one item to Eileen Fisher in February. Never again!!!

Step right up if you like being infuriated and dismissed! Quick to take your $$$, but buyer beware: if there is a problem, all you get is “I’m sorry”, or “what do you want me to do?” So if you like a finger poked in your eye while being charged luxury prices, this is your place. Eileen could use to have a team meeting with her lackeys, before it’s too late